Repair Center Manager

at  NCR Atleos

About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Are you ready for your next great adventure?
As a member of team iNCRedible, you are critical to NCR’s success and are encouraged to carve your own career path. As you consider internal opportunities, be sure to reference all Success Finder resources, including the Career Roadmap and Career Development Workbook. These resources have been created to guide you throughout this process.
Job Title: Repair Center Manager
Location:
Position Summary:
As a Repair Center Manager, you will work in a cross-functional environment with Operations, Design/Quality/Test Engineering, and New Product Introduction to enable high-quality, cost-efficient repair and refurbishment of depot serviced equipment. The desired candidate will be primarily responsible for ensuring their team produces a high-quality output while meeting production demand each day. They will act as the primary point of contact for all repair technician escalations and work to remove roadblocks during the repair process. They will foster a team first environment and help champion employee growth and development. They will seek out and execute continuous improvement related activities.

Key Areas of Responsibility:

• Mobilize the repair team to meet the daily production schedule
• Ensure team is repairing to acceptable industry standards
• Seek opportunities to improve operating metrics specifically related to quality, service level agreement, and cost
• Manage and drive continuous improvement related activities including 5S and Lean initiatives
• Provide a hands-on leadership presence with a strong emphasis on team building and employee growth and development
• Ensure team needs are quickly and efficiently escalated to leadership
• Train and develop repair technicians as required to improve operating metrics
• Other job-related duties as assigned

Basic Qualifications:

• 7 – 10 years’ work experience in a manufacturing environment, managing team members.
• Self-motivated with the ability to manage multiple projects/tasks simultaneously
• Excellent written and verbal communication skills
• Commercial awareness/experience and technical IT knowledge
• Ability to think conceptually and to design practical, cost-effective solutions
• Team player – ability to lead solution design teams and work with many parts of the NCR

Preferred Qualifications:

• Experience as a group, team, or project leader
• Experience with project management (PMP/CAPM Certification a plus)
• Experience with Lean, 5S, Six Sigma (Yellow/Green/Black Belt Certification a plus)
• Services Management
• Helpdesk
• Network Management
• System Management
• Asset Management
• Field Services
• ATM Management

NOTE: Please review HR CMP Policies 420 and 421 concerning guidelines around internal employee transfers between roles.
EEO Statement: Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Please refer the Job description for details