Repair Progression Claims Handler

at  The Granite Group

In the role of Repair Progression Claims Handler, you will effectively manage a portfolio of motor claims encompassing accident damage from infancy through to settlement. You will work as part of a team to proactively deliver outstanding service and create a positive customer journey.
Role: Claims Handler
Location: Liverpool
Working hours: 37.5 hours per week, 7.5 hours per day. Monday to Friday rotating shifts between 8:00am to 6:00pm, with occasional weekend and bank holiday working.
Salary: A starting salary of £24,255, plus an up to £1,500 additional performance related bonus per annum, once established within your role.

WHAT YOU WILL BE DOING:

• Excel against customer service level expectations and take ownership of all inbound communication
• Ensure effective communication to Policyholder of all claim decisions and progression, reducing the number of inbound calls
• Work closely with the inhouse engineers and desktop investigators to ensure effective validation and fair settlement of policyholder’s accidental damage claims
• Accurate payment to all the stakeholders on the claim
• Ensure thorough chronological record keeping of all activity within file claim notes
• Maintain effective diary management to reduce settlement time
• Identification of fraud indicators
• Be proficient in the use and application of Visualfiles and other intelligence systems
• Endorse and drive the company values and behaviours

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days (inclusive of bank holidays) which potentially increases to 35 days per year depending on grade & length of service
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• Online High Street vouchers and discounts
• Fresh fruit Deliveries twice a week*
• £250 Refer a friend bonus.
• Cycle to work scheme.
• Free eye test vouchers and a contribution towards the frames
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
• Regular Employment Engagement including ongoing competitions with fantastic prizes.
• Charity fundraising events
• On selected site