Repairs and Voids Manager (RP0031)

at  Welwyn Hatfield Borough Council

37 HOURS PER WEEK (HYBRID WORKING)

Are you an exceptional leader looking for your next step in Repairs and Voids? Do you have the drive to innovate and excel in managing large-scale contracts? Do you have a passion for putting customers first and improving their living conditions?
If so, Welwyn Hatfield Borough Council invites you to join our dedicated team. We’re committed to delivering high-quality, customer-focussed services that make a real difference in the lives of our social housing tenants.
Bring your expertise and energy to help us exceed expectations and positively impact our community!

In this role, you will be responsible for the end-to-end customer journey of the Repairs and Voids service, ensuring the delivery of high levels of customer satisfaction. Your commitment to customer service will drive continuous improvement in our maintenance services, enhancing the quality of life of our tenants.
You’ll contract manage high value contracts, robustly challenging performance issues and managing large budgets, ensuring compliance with statutory and regulatory provisions, and supporting strategic planning and financial management within the service. Your role will include contract administration, managing payments, variations, and claims resolution. You’ll also develop and maintain policies relevant to the service.
You’ll proactively manage specialist areas such as disrepair and dampness, managing budgets and work programmes to improve customer satisfaction.
You will also uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing in compliance with this critical legislation. Leading a team of passionate Surveyors, you’ll ensure all activities meet business objectives and key performance indicators.