Repairs Operations Manager

at  Christian Action Housing

REPAIRS MANAGER

Location: Enfield - Hybrid (occasional evening/weekend working).
Salary: £50,000 - £54,000
Hours: 37.5
Reporting to: Head of Property Services
Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London region, managing around 1600 homes. We manage mixed tenure housing stock, including independent living and the provision of supported housing accommodation and services for young people.
We are a diverse, fun and friendly team whose mission is to provide high quality and affordable housing, support and services to those in housing need.
Following a restructure in the Property Services Team, and to strengthen our repairs and contract management function, an exciting opportunity has arisen for a Repairs Manager, to join our busy team. This is a brand new role that is one of two Operational Managers in the team.

Some of the core responsibilities of the role will include:

• To oversee and be responsible for the operational delivery of a high quality repairs and maintenance service across mixed tenure housing stock.
• Responsible for the operational management of void repairs through a surveyor and contractor.
• Contribute to setting the strategic direction and budgets of managed service.
• Establish effective reporting mechanisms for repairs data to ensure services are be monitored effectively and future demands and impacts can be identified to drive service delivery plans and budget setting.
• Management of disrepair cases and voids.
• Lead on investigating and resolving customer complaints across the Property Service Team.
• Work with Resident Involvement Officer to model and establish strong positive engagement with customers in line with best practice and current tenant satisfaction measures.

For a full understanding of the requirements of this role, please look at the job profile.

• To oversee and be responsible for the operational delivery of a high quality repairs and maintenance service across mixed tenure housing stock.
• Responsible for the operational management of void repairs through a surveyor and contractor.
• Contribute to setting the strategic direction and budgets of managed service.
• Establish effective reporting mechanisms for repairs data to ensure services are be monitored effectively and future demands and impacts can be identified to drive service delivery plans and budget setting.
• Management of disrepair cases and voids.
• Lead on investigating and resolving customer complaints across the Property Service Team.
• Work with Resident Involvement Officer to model and establish strong positive engagement with customers in line with best practice and current tenant satisfaction measures