Repairs Surveyor

at  BRC

SUMMARY

To support the delivery of a customer focused responsive repairs service in liaison with the Repairs Manager, across our housing stock, including the diagnosis of complex maintenance issues, including damp and mould, and attending site when required.

• Carry out responsive repair maintenance inspections, including pre-inspection prior to ordering and prepare written defects sheets and general information. Prepare schedules, quantities, costs and resolve contractor performance issues.
• Carry out a minimum of 10% post-inspections, monitoring the quality and quantity of work claimed on completion, together with compliance with contract specifications/service standards by contractors.
• Working closely and collaboratively with the Repairs Officers to ensure jobs are raised and completed efficiently and satisfactorily.
• Assist in advising the Repairs Manager of any problems, difficulties or issues affecting the performance of a contract or contractor, requiring escalation as appropriate.
• Manage disrepair cases/projects assigned by the Repairs Manager, ensuring appropriate policies and procedures are adhered to, ensuring that properties are returned and maintained to the required standard and quality.
• Investigate complaints and deal with requests for new works or rectification of faulty works and implement such action as is deemed necessary to achieve customer satisfaction.
• Record repairs and the generation of works orders on the QL housing management system, including scrutinising contractors’ invoices for rates charged, hours worked and material charges.
• Inspect the housing stock, including leasehold flats to evaluate works required to specify materials, work content, trades and working practices involved.
• Carry out Stock Condition Surveys (SCSs) and Housing Health and Safety Rating System (HHSRS) surveys in addition to Fire Risk Assessments (FRAs) in communal areas as required.
• Assist in preparing and issuing Section 20 notices for responsive, cyclical, and planned maintenance works as required.
• Support the Repairs Manager to manage Rooftop’s aids and adaptations service, monitoring the quality and cost of the service and submitting grant claims.
• Carry out technical inspections on current/future housing stock for occupational therapy aids and adaptation works and engage with external agencies to consider options and solutions arising from a formal referral being received.
• Administer approved property adaptations for customers with disabilities, including liaising with occupational therapists and monitoring/claiming grants in relation to works carried out.