Repossession & Litigation Administrator

at  Bank of Ireland

WHAT IS THE OPPORTUNITY

Be part of a thriving team supporting customers to ensure their financial needs are met.

It would beneficial if you have previous experience in the following areas:

• Knowledge of collections and recoveries processes and regulations
• Understanding of insolvency and legal processes
• Strong decision making ability and stakeholder management

ESSENTIAL QUALIFICATIONS

There are no minimum educational requirements for this role.

IN THIS ROLE YOU WILL:

• Contacting customers to understand their financial circumstances and make appropriate decisions that support our customers and limit losses to the Bank.
• Receiving external partner & insolvency company documentation and reviewing this for next steps in collections activity
• Creating files for legal action following review of internal and external credit information
• Managing own caseloads and those of others and ensuring actions are in line with the required regulatory framework, policies and procedures.
• Using negotiating and influencing skills to agree a sustainable strategy or make recommendations to a higher mandate holder where required.
• Be a subject matter expert for more complex cases including (but not limited to) Legal Referrals, Repossessions, Voluntary Termination, Voluntary Surrender, Crushwatch, Insurance write offs, Breach of contract.
• A point of escalation within the team for admin task completion
• Understanding and acting within the conduct framework ensuring that all customers are treated fairly.
• Identifying customer vulnerabilities and ensuring that these are dealt with sensitively.
• Updating system records to ensure that all activity is recorded accurately.
• Managing mailbox enquiries from internal and external customers.
• Liaising with 3rd parties suppliers and parties including site visits, if required.
• Takes ownership of issues that are observed and follow up to close gaps.