Représentant de Support des Pièces et Services (PSSR) - Parts & Service Sup

at  Joe Johnson Equipment Montreal

QUI NOUS SOMMES:

En tant que principal distributeur d’équipements de travaux publics, Joe Johnson Equipment (JJE) fournit des solutions mobiles de maintenance des infrastructures aux municipalités et aux entrepreneurs à travers le Canada et les États-Unis. Grâce à notre vaste réseau de succursales, nous offrons des ventes, des locations, des crédits-bails, des services et un soutien pour les camions aspirateurs, les véhicules de collecte des déchets et du recyclage, les balayeuses de rue, les nettoyeurs de canalisations et les caméras d’inspection.

EXIGENCES/QUALIFICATIONS DU POSTE:

Éducation/Certification:

• Diplôme postsecondaire en administration des affaires, ventes, un programme connexe ou expérience équivalente
• Permis de conduire valide avec un dossier de conduite vierge
• Doit être capable de passer une vérification des antécédents avant l’emploi

Expérience:

• Plus de 3 ans d’expérience en tant que Représentant du Service Client ou dans un poste similaire
• Expérience de l’utilisation de la suite MS Office, en particulier Microsoft Word et Excel
• Expérience de l’utilisation d’un logiciel de gestion de la relation client (CRM)
• Expérience de l’analyse des ventes actuelles et de la prévision des ventes futures
• Expérience de l’élaboration de stratégies de vente
• Une expérience préalable dans un environnement de travail avec des équipements lourds est préférable

WHO WE ARE:

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.
JJE is a proud subsidiary of Federal Signal Corporation.

SUMMARY:

The Parts and Service Support Representative (PSSR) is responsible for driving parts sales growth and providing exceptional customer support within the territory. Typical activities will include calling/ visiting customers, prospecting new customers and developing strong relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.

EDUCATION/CERTIFICATION:

• Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
• Valid driver’s license with a clean driver’s abstract
• Must be able to pass a pre-employment background check

EXPERIENCE:

• 3+ years’ experience in a Customer Service Representative role or a related position
• Experience using MS Office Suite, with a focus on Microsoft Word and Excel
• Experience using a Customer Relationship Management (CRM) software
• Experience analyzing current sales and forecasting future sales
• Experience developing sales strategies
• Previous exposure to a heavy equipment work environment is preferred

WHY WORK AT JJE?

• Talented, dedicated and passionate team to work with
• Exceptional best-in-class products and service offerings for our customers
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)
• Federally recognized as a certified Employment Equity organization
• Member of multiple provincial safety programs and COR certified
• Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

POSITION RESPONSIBILITIES:

• Service existing accounts and ensure effective and continuous customer communication/ interaction
• Prospect and assess territory for potential new customers
• Promote and sell represented product lines throughout the territory
• Prepare quotations for customers, follow up on sales and process orders
• Organize parts delivery (and deliver when required)
• Support credit control by tracking and collecting customer receivables
• Acquire and update customer information to ensure up to date customer database
• Establish a visit plan and schedule weekly
• Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
• Promote promotional products and campaigns
• Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
• Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
• Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
• Produce territory analysis reports on applicable market
• Conduct daily/ weekly prospecting parts calls
• Log all calls and communications with customers to allow for seamless customer support
• Develop and present parts packages to customers
• Proactively seek opportunities for new sales growth
• Increase year over year part sales growth, parts gross margin and diversification in product and customer base
• Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
• Complete additional tasks as assigned