Representante de Servicio al Cliente

at  GlowTouch LLC

UnifyCX (antes Glowtouch Technologies) está creciendo y nos encontramos buscando Legal Customer Service Representative para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!!
What Will You Do?
As a Customer Service Representative, you will be responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. The ideal candidate will have a strong service orientation and the ability to effectively communicate in English.
Key Responsibilities:
Information gathering and registering:
Obtain specific information from a traffic citation and input it into the computer system.
Obtain specific information regarding a member’s past driving record and enter it into the computer system.
Providing instructions and requirements to members:
Relay laws and procedures members must follow for a traffic citation to be handled accordingly.
Instruct members of any paperwork needed to work the case and input these instructions into the computer system.
Membership updating:
Complete various forms of paperwork including membership changes and request for driving records.
Precisely note member files in the computer system.
Attendance and Team Lead requirements:
Perform other duties as assigned by team lead as needed.
Maintain proper records of attendance in the system and adhere to schedule shift.
Report to Team Lead
Who Are You?
You have a High School diploma
2+ years customer service experience
You are fluent in English (B2+)
You can operate a computer and are capable to type at least 35 Words Per Minute
You have exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills.
You are fluent in virtual communications. (Emails, Instant Messaging and Calls)
Who We Are:
UnifyCX is a Global Business Process Outsourcing company with locations in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.
UnifyCX is a certified woman-owned business and an EOE employer that welcomes diversity

Please refer the Job description for details