Representative, Bilingual, GBS Member Operations

at  Herbalife

Overview:
Recruiter: Alma Martinez
Reports to: Paola Arriaga
The Member Operations Transactional representative at Herbalife will be vital part of Member Operations team, overseeing the after-sales and records requests received in our CRM system following standard operation processes. This role will be ensuring top-tier customer service, resolve post-sales issues, and maintaining accurate distributor records. The ideal candidate is adept at fact-finding, analytical thinking, and maintaining ethical standards.
Job Qualifications:

SKILLS:

• Ability to communicate effectively in verbal and written form in all 3 languages.
• Ability to apply knowledge of the Herbalife Marketing Plan.
• Ability to communicate in a clear, concise, and courteous manner, internally and externally, at all levels and across diverse cultures.
• Ability to recognize and escalate issues as needed.
• High degree of flexibility to function under various timelines while maintaining a positive and professional attitude and adapt as the external environment and organization evolves.
• Strong logical, analytical, and problem-solving skills with the ability to accurately and precisely summarize and present key information.
• Proficient with Microsoft Office (Word, Excel, Outlook)

EXPERIENCE:

• General experience
• Experience on: At least 2-years’ experience in a service-oriented industry.

EDUCATION:

• High school diploma or GED equivalent.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree
• Experience with customer service, while using the language requested.

Please refer the Job description for details