Representative BO Refunds & Repurchase, Bilingual

at  Herbalife

REQUIREMENTS:

• High Level English - written and spoken
• Ability to apply knowledge of the Herbalife Marketing Plan
• High School diploma

ABILITIES AND SKILLS:

• Ability to communicate in a clear, concise and courteous manner, internally and externally, at all levels and across diverse cultures.
• Ability to recognize and escalate issues as needed.
• High degree of flexibility in order to function under various timelines while maintaining a positive and professional attitude and adapt as the external environment and organization evolves.
• Strong logical, analytical and problem-solving skills with the ability to accurately and precisely summarize and present key information.

• Provide phone support to the following regions NAM and SAM/CAM.
• Must use fact-finding and analytical skills to identify and report product adverse claims, possible Ethical violations, and all details related to their request and/or complaint.
• Responsible for creating and maintaining accurate and complete records (research, communication, etc.) across all business systems. By creating RMA files or documenting calls via Sales Force and HCM.
• Must stay informed and stay current with Herbalife’s Marketing Plan, rules, and policies including FTC requirement processes.
• Serve as a liaison between Distributors/Preferred Members/Customers, internal departments, and Management by handling all work-related interactions in a courteous, cooperative, and professional manner.
• R&R Contact Center Representatives are expected to meet accuracy requirements to be in compliant with FTC and SOX requirements.
• Ensure that all calls backs are handled within 24 hours.
• Investigate all BB/PM/RF/DX/PX/RE/DR cases, considering Member’s ordering patterns and past product replacement/refund requests. Maintain focus on further educating our Members to avoid future suspicious activity related to product replacement/refund requests.
  Job Qualifications: