Reputation Marketing Manager

at  TripleTen

TripleTen is a leading online coding bootcamp that offers to learn coding and data analysis skills for tech industry jobs in less than a year in the US, Latin America, and Israel.
Our research-based learning method is focused on ensuring that after completing our program, every student, regardless of their initial abilities, will find employment in tech industry with 100% money-back guarantee and 87% employment rate among our 6K+ graduates.
We are seeking a skilled and proactive Reputation Marketing Manager to enhance and protect our brand’s reputation across various online platforms. In this role, you will be pivotal in managing our online reputation by handling, monitoring, and strategically distributing positive reviews. Your efforts will ensure our brand maintains a strong, positive presence in all relevant markets, particularly in LATAM.

Requirements:

• Proven experience in Online Reputation Management (ORM) and Search Engine Reputation Management (SERM).
• Strong skills in monitoring and analyzing reviews, and creating compelling content that resonates with our audience.
• Ability to respond promptly and effectively to reviews, demonstrating excellent communication and problem-solving skills.
• A proactive approach to managing the company’s reputation, ensuring that our brand is positively represented at all times.
• Creative thinking and problem-solving abilities to develop innovative marketing strategies.
• Fluency in both Spanish and English (written and spoken) is required.

What you will do:

• Manage and distribute positive reviews across relevant platforms in various formats to maximize visibility.
• Identify and evaluate new review platforms to ensure comprehensive and effective coverage.
• Continuously monitor online reviews and brand mentions to stay ahead of potential reputation risks.
• Respond swiftly and effectively to negative reviews, turning challenges into opportunities.
• Drive the growth of NPS and work to increase the volume of positive mentions across channels.

What we can offer you:

• Remote and flexible cooperation.
• Convenient digital office with collaboration tools like Slack, Miro, Notion.
• Professional freedom, where we trust your experience instead of wasting each other’s time and effort micromanaging.
• International team of professionals.

• Manage and distribute positive reviews across relevant platforms in various formats to maximize visibility.
• Identify and evaluate new review platforms to ensure comprehensive and effective coverage.
• Continuously monitor online reviews and brand mentions to stay ahead of potential reputation risks.
• Respond swiftly and effectively to negative reviews, turning challenges into opportunities.
• Drive the growth of NPS and work to increase the volume of positive mentions across channels