RESEARCH ANALYST 2

at  City of Toronto

Job ID: 50952
Job Category: Policy, Planning & Research
Division & Section: Fleet Services, Fleet Svcs Asset & Operations Mgmt
Work Location: 843 Eastern Avenue, Toronto (Hybrid minimum 2 days in the office at 843 Eastern Ave.)
Job Type & Duration: Full-time, Permanent Vacancy
Hourly Rate: $39.14 - $42.88
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 22-Oct-2024 to 05-Nov-2024
The City of Toronto’s Fleet Services Division (FSD) provides a full range of fleet management services for City Divisions and Agencies. FSD directs the City’s fleet management, including the acquisition, maintenance, and disposal of assets; along with the City’s industry-leading Green Fleet Plan and fuel management infrastructure. The City of Toronto has the largest municipal fleet in Canada and one of the most complex Fleets in North America.

YOUR APPLICATION MUST DESCRIBE YOUR QUALIFICATIONS AS THEY RELATE TO:

• Post-secondary degree or diploma in a related discipline or equivalent combination of education and experience.
• Experience in conducting research, analysis, interpreting large volumes of data and summarizing findings (i.e. Variance reports, accounts receivable/accounts payable reports).
• Considerable experience with Microsoft Office Suite products with a strong emphasis on MS Word and MS Excel.
• Experience with creating databases and analyzing data with software applications such as MS Access, MS Excel, and MS Power BI.
• Experience using and analyzing business processes and process flow mapping.
• Ability to communicate effectively, both orally and in writing.
• Strong mathematical, analytical, and critical thinking skills to perform calculations and review and interpret reports.
• Ability to work independently with limited supervision.
• A collaborator with excellent customer service skills.
• Exceedingly high attention to detail
• Knowledge of inventory, stock control, and supply chain practices and procedures.
• Knowledge of Fleet operations.
• Knowledge of the City’s Fleet Management Information System (M5).
• Possession of a valid Ontario Class “G” Driver’s License or better and the ability to obtain a City driver’s permit.

• Reporting to the Supervisor, Contracts & Vendor Management, the Research Analyst 2 will provide research and analysis and report production support as well as make recommendations as they pertain to contractual, financial, and operational requirements of Fleet Operations.
• Conducts research and analysis relating to Fleet Contracts, Fuel and Maintenance Operations.
• Coordinates and maintains a complex record/retrieval system to monitor contracts, purchases, and spending.
• Monitors and provides regular reports on key performance indicators (KPIs), productivity, complaints, and financial impacts.
• Collects, maintains, and analyzes data concerning operational efficiencies.
• Responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies, and contractors utilizing in-depth knowledge of regulations, and Divisional and Corporate policies.
• Creates and maintains operational databases and provides comprehensive analysis of operating parameters.
• Researches and analyzes operating procedures and makes recommendations to improve productivity.
• Compiles, analyzes, and correlates data and prepares reports and studies.
• Compiles, analyzes, and reconciles financial statements on a weekly and monthly basis.
• Coordinates with contracted service providers and makes recommendations to the Supervisor, Contracts & Vendor Management to correct any discrepancies found during weekly and monthly financial reconciliations.
• Develops and maintains management systems to provide material type and source analysis and trends and prepares reports as required.
• Conducts daily reviews of the Fleet Management Information System (M5) to monitor work orders and parts and service requirements.
• Assists with administrative support and operational duties for the Division.
• Assists in data collection and analysis for developing operating budgets for the program area.
• Monitors operating variances.
• Develops and maintains statistical reports and other appropriate records for the Division.
• Maintains records of parts movement, confirms invoice accuracy, and recommends invoices for payment.
• Follows up with vendors and Divisional staff to successfully resolve inventory and invoice discrepancies.
• Provides information and coordinates with vendors and other units within the Division.
• Collaborates with other Divisional staff, fulfilling the data needs of the operation.
• Develops, designs, and delivers presentations.
• Develops trends and graphs displaying current and future projections regarding KPIs.
• Answers inquiries regarding the program area and investigates and responds to inquiries from vendors and staff.
• Assists in data collection and technical investigations.
• Conducts field studies, surveys and audits using appropriate methods.