Research and Data Analysis Supervisor/Manager * 5023008

at  State of Missouri

QUALIFICATIONS:

• Bachelor’s Degree or equivalent combination of education and experience.
• Five (5) or more years of professional experience in business, public service or law enforcement administration and knowledge of business administration, management and state government.

PREFERRED QUALIFICATIONS:

• Extensive leadership and proven management skills and strategic planning of diverse and complex operations
• Ability to lead others to support and promote a diverse and inclusive workplace and ensure high quality customer service
• Ability to develop and lead process improvement projects through successful project management principles
• Ability to develop and utilize data to evaluate and measure performance and deliverables
• Knowledge of Missouri government budgeting process and Missouri state tax law
  The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
  If you have questions about this position please contact:
  The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291

• DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:This description may not include all the duties, knowledge, skills, or abilities associated with this title.
• Coordinate daily operational functions of Taxation Integrated Tax System, set achievable deadlines, streamline management systems and work closely with tax system vendor for maximum efficiency.
• Work closely with all areas of Taxation to understand and review system defects and enhancement requests related to the Integrated Tax System and effectively communicate issues to the vendor’s Product Manager.
• Provide direction and instructions to Taxation team members in order to effectively complete testing of changes within the Integrated Tax System prior to production code migrations and system updates.
• Be an out of the box thinker, and visionary who will lead the Division into the future through data analytics and customer service processes.
• Focus on continuous process improvements with the ultimate goal of enhancing the customer experience.
• Cultivate a positive and respectful work environment through collaboration with other members of the Division and the Leadership team.
• Contribute to the strategic execution of the Department’s mission by managing day-to-day operations of the Systems Support and Electronic Services team.
• Monitor budgets, vendor contracts and improve organizational efficiency