Research Assistant II (Administrative Assistant II)

at  Thermo Fisher Scientific

JOB DESCRIPTION

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life – To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.
Alongside clinical research through our PPD® clinical research portfolio, our work in Accelerated Enrollment Solutions optimizes each step of the patient journey in clinical trials, such as securing sites and recruiting patients, allowing for more patients to participate in clinical research. Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on – now and in the future.
We are currently looking to recruit a Research Assistant II to complement the collaborative team at our Synexus research site in Liverpool, United Kingdom. Working days, Monday to Friday, 37 hours a week who will provide lead administrative support to the research sites, executing and ensuring completion of all activities of the team by coordinating and assisting patients and visitors visiting the site. Acts as the firstline contact for patients and visitors. Ensures high standards of service and an outstanding patient experience in relation to communication, information and engagement with patients

Key responsibilities for a Research Assistant II are as follows:

• Coordinates, oversees and provides direction for the completion of administrative functions on assigned trials.
• Welcomes patients and all visitors upon arrival at the site.
• Completes data entry and visit completion information and manage the diary system, ensuring data is accurate and up to date at all times.
• Schedules patients for follow-up visits, external appointments, transport, etc.
• Conducts reminder telephone calls to patients to confirm visits.
• Prepares all relevant patient documentation as per protocol and local regulations ahead of appointment.
• May collect medical history information for potential patients, liaising with medical facilities and networks to collect patient files, documentation and other relevant information as may be required as per protocol.
• Collects and tracks patient notes, lab results and questionnaires to facilitate prompt reviewing.
• Assists with the collection of patient SDV from local medical professional.
• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.
• Completes or provides guidance to ensure completion of photocopying, faxing, postal activities, archiving and patient refreshments.
• May provide support in the Pharmacy in all areas of drug administration. Assists with deliveries, checking stock and monitoring inventory of the dispensary. Assists with collating files, counting IP returns and ensuring compliance to company SOPs and COPs.
• May assist with the education, evaluation, treatment and follow-up of sleep disorders for clinic patients. Performs comprehensive sleep testing and analysis on clinic patients per study protocol.
• Completes reimbursements of patient study expenses and payments
• Collaborates with other site functions to provide accurate and streamline processes and participate in best practice/process improvement initiatives

Knowledge, Skills and Abilities:

• Good understanding of Good Clinical Practices (GCP), with ability to learn and maintain a good working knowledge of FDA regulations and company/client SOPs and WPDs
• Solid organizational skills and flexibility to manage workload and meet changing timelines
• Firm attention to detail to ensure accuracy and efficiency in data entry
• Solid interpersonal/customer service skills, positive attitude, and good oral and written communication
• Capable of working in a team or independently
• Solid English language and grammar skills
• Good computer skills, including proficiency in MS Office (Word, Excel, and PowerPoint) and basic understanding of clinical trial database systems
• Good analytical and data management skills to effectively analyze data/systems to ensure accuracy and efficiency
• BLS or CPR certification
• Ability to multi-task and ability to have oversight over a few studies with a number of participants simultaneously
• Strong attention to detail Working knowledge of medical terminology is an advantage.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

• Coordinates, oversees and provides direction for the completion of administrative functions on assigned trials.
• Welcomes patients and all visitors upon arrival at the site.
• Completes data entry and visit completion information and manage the diary system, ensuring data is accurate and up to date at all times.
• Schedules patients for follow-up visits, external appointments, transport, etc.
• Conducts reminder telephone calls to patients to confirm visits.
• Prepares all relevant patient documentation as per protocol and local regulations ahead of appointment.
• May collect medical history information for potential patients, liaising with medical facilities and networks to collect patient files, documentation and other relevant information as may be required as per protocol.
• Collects and tracks patient notes, lab results and questionnaires to facilitate prompt reviewing.
• Assists with the collection of patient SDV from local medical professional.
• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.
• Completes or provides guidance to ensure completion of photocopying, faxing, postal activities, archiving and patient refreshments.
• May provide support in the Pharmacy in all areas of drug administration. Assists with deliveries, checking stock and monitoring inventory of the dispensary. Assists with collating files, counting IP returns and ensuring compliance to company SOPs and COPs.
• May assist with the education, evaluation, treatment and follow-up of sleep disorders for clinic patients. Performs comprehensive sleep testing and analysis on clinic patients per study protocol.
• Completes reimbursements of patient study expenses and payments
• Collaborates with other site functions to provide accurate and streamline processes and participate in best practice/process improvement initiative