Research Associate (m/f/d) Customer Training and Application Support

at  NETZSCH Group

Company Description
NETZSCH-Gerätebau GmbH is a successful, innovative company offeringa wide range of opportunities for professional development. We are a world leader in a high-tech niche sector with measuring instruments for thermal analysis and rheology. Our devices are used in laboratories and production facilities around the world to analyze any material from raw to finished products as part of research & development and quality assurance. They are employed for material characterization at the highest level for almost all materials, such as plastics, ceramics and metals - from pharmaceuticals tocomponents for aircraft construction.
Job Description

After your training period, you will be responsible for planning, preparing and conducting training courses, seminars and on-line training for various thermoanalytical methods, including Simultaneous Thermal Analysis (STA), Differential Scanning Calorimetry (DSC) and Thermogravimetric Analysis (TGA), in collaboration with colleagues from the NETZSCH Academy Department.

• Transfer of product- and application-specific knowledge during customer trainings and demonstrations at the customer’s site or in our application laboratories in Selb, but also during internal and external seminars and webinars.
• Support of the applications laboratory by means of customer visits and contract measurements, as needed.
• Handling of inquiries from customers, our sales offices, and sales partners regarding use, handling and interpretation of measurement results.
• Support of the further development of our devices by information exchange with our Customer Service and Sales.
• Preparation of application notes and scientific publications for scientific journals.
• Representing NETZSCH Analyzing & Testing at trade shows and conferences, occasionally giving technical presentations.

QUALIFICATIONS

• University degree in natural science, preferably in Physics, Chemistry, Materials Science, or a comparable course of study.
• Basic knowledge of Thermal Analysis and willingness to familiarize yourself with additional methods.
• Impeccable and courteous behavior towards customers; very good communication and team skills.
• Very good written and spoken German and English skills; another foreign language is a plus.
• Willingness to travel

• Transfer of product- and application-specific knowledge during customer trainings and demonstrations at the customer’s site or in our application laboratories in Selb, but also during internal and external seminars and webinars.
• Support of the applications laboratory by means of customer visits and contract measurements, as needed.
• Handling of inquiries from customers, our sales offices, and sales partners regarding use, handling and interpretation of measurement results.
• Support of the further development of our devices by information exchange with our Customer Service and Sales.
• Preparation of application notes and scientific publications for scientific journals.
• Representing NETZSCH Analyzing & Testing at trade shows and conferences, occasionally giving technical presentations