Research Degrees Administrator

at  Manchester Metropolitan University

Manchester Metropolitan is one of the UK’s most popular Universities, with a growing reputation for high-quality impactful research and productive academic and industrial collaborations. The University has clear ambitions to continue to grow both the volume and the quality of its research and innovation activities. We recognise that an experienced and effective professional service structure which works in close partnership with academic colleagues is essential to achieve our goals, so we are investing in the staff and resources needed to achieve this.

INFORMATION FOR APPLICANTS

Candidates can request an informal discussion about the role before making an application. To request this, or if you have any questions about the role, please contact Fiona Commons, Research Degrees Manager f.commons@mmu.ac.uk
To apply: Please submit your CV and a covering letter which clearly outlines how you meet the criteria outlined in the job description and person specification to the online portal.
Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.
We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring and particularly encourage applications from groups which are underrepresented in the University workforce.
We recognise the benefits and importance of an environment that supports flexible working and are open to conversations about this throughout the application process

The Research Degrees Administrator will play a primary role in delivering an exceptional student experience for Manchester Met’s doctoral student community. We are looking for a proactive and enthusiastic individual to provide excellent administrative support and customer service.
As part of the Student Records team, you will provide specialist advice and guidance on research degree programmes administered by Doctoral Services. You’ll be the first point of contact for our students, academic colleagues and external stakeholders managing both day-to-day queries and monitoring compliance with our processes. You will work within your own team and across Doctoral Services to ensure a joined-up and consistent approach to student case management.
You will have experience delivering an excellent customer service in an administrative setting, preferably with an understanding of academic and postgraduate research lifecycles. You will be comfortable manipulating data and learning a range of IT systems, including Microsoft applications and enquiry management software. You will be comfortable working independently by following process guides and hitting the ground running.
This varied role will suit a highly organised and self-motivated individual, with strong verbal and written communication skills, and an ambition to join a high-functioning team to support customer service excellence.
You will be comfortable in developing and maintaining effective working relationships with internal and external stakeholders even when there are obstacles.