About the role
At Tesco, we’re on a mission to be every customer’s favourite place to shop, whether in-store or online. Our Insight team plays a vital role in making that happen by understanding what our customers want and need, enabling us to make confident, data-driven decisions. Using advanced tools and technologies, we transform data into real insights, partnering with the wider business to create products and services that truly impact our customers.
We thrive in an inclusive and collaborative environment, where varied perspectives come together to make a positive difference. If you’re passionate about storytelling through data and want to be part of a team that’s focused on delivering significant change, we’d love to hear from you!
This is a new role within the growing In-House Research team, offering an exciting opportunity to help build our internal qualitative research capability. Working with the Research Manager, this role will help us deliver qualitative research sessions by supporting recruitment and project management.
At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.

You will be responsible for

• Recruiting customers from our internal panel to attend live research sessions, both online and face to face, including scheduling research sessions.
• Running recruitment screener questionnaires via our in-house survey tool and customer panel.
• Pre-screening phone calls to potential research attendees.
• Attending research sessions to welcome customers and host the event.
• Helping to manage the recording equipment needed for the research sessions.

You will need

• Experience using qualitative research in a relevant commercial industry.
• Problem solving skills and resilience.
• Confident verbal communication skills.
• A valid driving license as you will be required to travel within the UK on occasion.
• Comfortable with technology involved in filming & recording customer research.
• On occasion, you may be required to work irregular hours, with time off in lieu of any work outside of contracted hours.

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About us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern -combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate.
What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

• Recruiting customers from our internal panel to attend live research sessions, both online and face to face, including scheduling research sessions.
• Running recruitment screener questionnaires via our in-house survey tool and customer panel.
• Pre-screening phone calls to potential research attendees.
• Attending research sessions to welcome customers and host the event.
• Helping to manage the recording equipment needed for the research sessions