Research Operations Manager, Clinical Trials Phase 1 Unit (PHC Research)

at  Providence Healthcare

Salary: The salary range for this position is CAD $54.16/Hr. - CAD $77.86/Hr.
Summary:
Providence Research is now hiring for a Research Operations Manager to be a leader in the management of research activities within a new Phase 1 Unit at Mount St. Joseph’s Hospital in beautiful Mount Pleasant.
Reporting to the Providence Research (PR) Director, Clinical Research Administration and working in collaboration with the Physician Lead, the Research Operations Manager, Phase 1 (P1) Unit, provides leadership and strategic direction for the overall management of research activities within the P1 Unit including operational support, day-to-day supervision of staff, and financial management.
The Research Operations Manager fosters effective working relationships between the P1 Unit, Mount Saint Joseph (MSJ) clinical personnel, relevant Providence Health Care (PHC) departments/programs, PR, and university departments. Serves as a liaison between external stakeholders, including sponsors, industry partners, investigators, and academia, and the P1 Unit and works closely with the Physician Lead to oversee and enhance the operations of the P1 Unit, ensuring seamless integration into the hospital services setting.
In addition, in partnership with the PR Director, Clinical Research Administration, Physician Lead and Regulatory Lead, the Research Operations Manager reviews potential clinical trial projects for feasibility, ensuring the efficient utilization of the P1 Unit to drive overall sustainability and quality performance. Conducts high-level reviews of new potential ethical and contractual considerations. The Research Operations Manager also oversees and manages systems and processes that support contract tendering, negotiation, approval, and implementation.

EDUCATION, TRAINING AND EXPERIENCE

• Bachelor’s degree in in health-related field. Practicing Registered Nurse registration with British Columbia College of Nurses and Midwives Preferred.
• Seven (7) and ten (10) years of experience working in both pharmaceutical, biotechnology industry and grant-funded academic clinical trials, including experience in an administrative/management position within a health care environment.
• Two (2) years of clinical research site management experience including supervision of research staff.
• Completed Good Clinical Practice (GCP) /Tri-council Policy (TCPS 2.0)/TDG/Health Canada Div 5 certifications, commitment to re-certifying every 2 years.
• Certification and ongoing membership in either SOCRA or ACRP
• Proficient in Microsoft 365 and Adobe Acrobat.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated experience in analyzing and improving operations and procedures, formulating, and implementing new policies and developing new strategies and procedures.
• Demonstrated experience with Research Ethics Boards and knowledge of Provincial and Federal regulatory requirements.
• Demonstrated experience with reviewing clinical trial protocols and operationalizing these at the site level.
• Demonstrated ability to understand complex documents (e.g. protocols, product monographs, investigator brochures, SOPs, technical manuals).
• Relationship management to promote collegiality within teams, staff, executives, collaborators, partners and funders, and proven experience in identifying opportunities to build new or expand existing relationships. Conflict resolution skill is an asset.
• Strategic and project management, planning and execution skills. Ability to use judgement in evaluating new initiatives and trials.
• Demonstrated written and verbal communication skills including the ability to create and deliver effective presentations.
• Demonstrated creativity and originality in problem identification and resolution and ability to communicate with and facilitate dialogue between diverse groups.
• Exceptional organizational and multitasking skill, with a keen attention to detail.
• Ability to thrive in a fast paced-and dynamic environment, managing competing priorities and meeting deadlines.
• Proven experience in all aspect of research budget development, management, and reporting. Demonstrated experience in scope, time, cost, and quality management.
• Demonstrated experience in effective leadership skills and ability to provide motivational leadership to staff.

What We Offer:

• Competitive salary: $106,026 - $152,413 CAD per year, depending on experience
• Comprehensive benefits: Eligible employees receive a robust medical and dental benefits package, including 4 weeks paid vacation starting.
• Pension plan: Work towards a comfortable retirement through employer-matched contributions to one of Canada’s strongest pension plans!
• Meaningful impact: Your dedication and expertise will directly impact the lives of patients, including many from marginalized communities, helping contribute to the public healthcare system we’re privileged to have here in BC
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

WHO WE ARE:

Providence is a non-profit healthcare provider with over fifteen sites, including a large tertiary hospital in the heart of Vancouver’s beautiful and vibrant Downtown, a smaller community hospital in the idyllic Mount Pleasant neighborhood, one of the largest referral centres for rehabilitation in British Columbia, and five long-term care facilities, as well as other clinics.
As a leading teaching and research organization, and the provincial referral center for Cardiac, HIV/AIDS, and Renal Care, we provide services ranging from acute and long-term care to leading substance use and addiction treatment supporting some of BC’s most marginalized communities. Guided by the motto “how you want to be treated”, delivering exceptional patient and family-centered care is our mission.
Curious about working at PHC and our culture? Check out the video below to learn more and meet some of the members of the team you’d be joining:

• Operational Leadership: Manages the strategic planning, operations, and oversight of all clinical trials within the Phase 1 Unit, ensuring protocol adherence, resource allocation, and the efficient, high-quality conduct of trials.
• Stakeholder Collaboration: Works closely with the Physician Lead, sponsors, and regulatory bodies to ensure trial feasibility, coordinate ethical reviews, and maintain compliance with Health Canada and international clinical research standards.
• Team Supervision and Development: Leads and supports the unit’s staff, handling recruitment, training, task allocation, and performance evaluations, while fostering a collaborative and productive work environment.
• Financial and Quality Management: Manages the unit’s budget, including trial-related expenses, and oversees billing and financial reporting. Ensures quality assurance through adherence to regulatory and ethical guidelines and prepares for audits and inspections as required.
  What You Bring: