Reservation/Accommodations Assistant

at  Perfetto Traveler

RESERVATIONS / ACCOMMODATIONS ASSISTANT

Perfetto Reservations Department Core Values:
Integrity & Honesty:
Act ethically and transparently, at all times, especially when no one is watching.
Be accountable when mishaps occur, acknowledging the mistakes and learning from them.
Truth is crucial to be able to address issues openly and transparently for the growth and success of the team and of the company.
Respect & Trust
More than being polite, respect means consideration in treating others and operating with honesty.
Being reliable and trustworthy are indispensable traits for team play and growth.
Teamwork & Adaptability:
One’s success is the company’s success. One’s failure is the company’s failure.
We work collaboratively and proactively towards the same goal; everyone contributing with their skills and knowledge to achieve higher results and celebrate successes together.
Failures do offer valuable lessons - not just to who created them but to the team. Discussion and brainstorming are needed to avoid the same issue and even prevent similar / new ones to occur.
Being open to feedback is an essential condition for growth.
While each specializes in particular tasks and masters certain areas, everyone is open to assist and help as needed, being resourceful and flexible to adjust to new conditions.
Knowledge & Curiosity
Ask questions, be curious.
Don’t make assumptions and make sure there are no doubts, nothing left to interpretation.
Foster knowledge and new skills.
Never stop learning.
Creativity & Innovation:
Lessons from successes and failures of both traditional methods and experiments lead the path to innovation.
New ways of thinking and doing to improve quality, productivity and efficiency are welcome and encouraged. They help the company grow and stay ahead of the competition.
Commitment to Excellence
It’s the daily tasks that build up and contribute to the ultimate company success; always go the extra mile to make sure the task is performed with the highest quality, no matter how small.
Don’t be afraid of challenging and saying ‘no’ to a mediocre status quo and to what stands in the way of quality and improvement.
Be inspired to excel, exceed expectations, and improve constantly to raise the bar.
There is always room for growth.
Loyalty
Commitment to the company success, values, and mission is key for the day-to-day job as much as for bigger projects.
Bring support, dedication, and reliability and be always true.
Mission:
Satisfy our customers with superior quality, service and value
Strive to exceed expectations all steps of the way
Foster love for travel and respect of different cultures, people, and places
Earn the admiration of travel advisors, guests, hoteliers, suppliers, and anyone we collaborate with.

JOB REQUIREMENTS:

Be in US time zone *could be based in another country with one of the US time zones
Full professional proficiency in English
Meticulous attention to details
Computer literate, advanced knowledge of MS Office
Understanding of the needs of very sophisticated, affluent, upscale clientele
Professional, proactive, resourceful, positive, team-oriented attitudee
Ability and willingness to take direction as well as be self-motivated and work independently;
Comfortable with working from home

Create and update customized private luxury itineraries for travel agents and direct clients
Follow requests’ confirmation
Issue invoices and process clients’ payments
Work in collaboration with hotel specialist and independently to quote and confirm hotels’ bookings
Work in collaboration with the various staff members and the CEO