Reservation Agent

at  Dominus Group

Job Ref: DOM1294
Branch: The Dixon, Tower Bridge – Autograph Collection by Marriott
Location: The Dixon, London (South East)
Salary/Benefits: Competitive Salary + Incentives + Company Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 07/11/2024
Closing date: 21/12/2024

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. In this role, you will start our guest’s journey with us, often having one of the first interactions they’ll have when making their choice to stay in the area. You’ll anticipate every detail to ensure a friction-free experience, ensuring all details taken are correct, accurate, and shared across other departments when needed.
You’ll respond to guest calls, emails, and enquiries for room reservations, groups, and general information, taking reservations from enquiry to confirmation stage. You’ll work with the Sales, ME and Revenue departments to maximise revenue, also ensuring all data, reporting and systems are up to date. You’ll build strong relationships with repeat customers, and support in ensuring we are their preferred hotel choice.
Responsibilities and Duties