Reservation Agent

at  Farnham Estate

Join our fabulous team at the Farnham Estate Spa & Golf Resort, as a Reservations Agent.
We are currently seeking a Reservation Agent to join the team at Farnham Estate. We are seeking motivated individuals who enjoy working on their own initiative and as part of a team. The Reservations Agent is responsible for handling & processing all aspects of individual , group room and resort houses reservations ,including but not limited to: Placing reservations, processing payments, and confirming arrangements. Agents need to have a pleasant phone voice and a professional but friendly attitude.

ABOUT US:

Set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland’s most popular Spa & Golf destinations with a superb reputation for being a genuine ‘retreat to nature’.
At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life. Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation, healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar. We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa’s facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate

REQUIREMENTS

• Have excellent communication skills
• Be able to work on your own initiative and as part of a team
• Ensuring to deliver exceptional customer service at all times
• Have an excellent level of computer literacy specifically Microsoft Office Suite, Opera would be an advantage
• Previous experience in a similar role is desirable but not essential
• Ability to prioritize in a fast-paced environment

• Answer incoming calls, monitoring and responding to emails and on line bookings, assist with reservations, confirmations, room need requests, and questions
• Ensure the reservations being entered into the PMS system are in the correct format
• Communicate information to other departments with information that pertains to them
• Check arrival lists and double check that all special requests are followed up correctly Follow up on reservation traces, entering group rooming lists
• Work closely with the Sales team to help identify leads and convert leads to confirmed bookings
• Liaise with the Revenue Manager to maximise room revenue. Assist with daily, weekly and monthly revenue reporting
• Promoting and up selling the estate facilities and amenities