Reservation Agent

at  The Lodge at Ashford Castle Cong County Mayo

We are recruiting for a passionate and enthusiastic Reservations Agent to join our Reservation Team at our award-winning hotel. This is a full time position, working 5 days over 7 and will include weekends.
Your key responsibilities as a Reservations Agent will include handling guest enquiries relating to reservations, sales (if required) in a competent and efficient manner; to be able to describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered; responding to all guests/prospective guests enquiries in a warm and friendly manner, ensuring that they are treated with courtesy and professionalism at all times, using guest names at all times; be sufficiently familiar with travel agents, company co-ordinators who might place business with us; proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve secondary sales e.g. upgrades, dinner, activities, etc. are maximized.

WHO ARE WE?

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

What benefits would you get as a Reservations Agent?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• “Recommend a Friend” bonus scheme
• Two paid volunteering days each year

What are we looking for in a Reservations Agent position should:

• Must have 1/2 years experience in a 4/5 star hotel: (experience in a Reservations role is a plus)
• Be a good planner and self-starter
• Enthusiastic, revenue driven with high attention to detail
• Have a good understanding of the reservations process
• Have the ability to maintain relationships with both internal and external clients
• Be efficient and have professional communication skills
• Proficient in MS office systems and other hotel software systems (e.g. Knowledge in Opera is a plus)

In choosing to join the Ashford Castle Estate, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. The extraordinary characters of the estate passionately care about each and every guest experience. Ashford Castle Estate recently awarded the Irish Hotel Federation Distinction in Human Resources Management 2022.
If this sounds like the Reservation Agent role for you then please apply today!
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland with no restrictions.

Please refer the Job description for details