Reservation Manager - Casa Brera

at  Marriott International Inc

Job Number 24152185
Job Category Reservations
Location Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Reservations Manager to join a team made of modern and authentic hospitality professionals.

Reporting to Director of Sales, the role is responsible for

• soliciting and managing of reservations sales-related opportunities.
• managing and providing training and work assignments to Reservations Agents.
• actively up-selling each business opportunity to maximize revenue opportunity.
• achieving personal and team related revenue goals.
• driving customer loyalty by delivering service excellence throughout each customer experience.
• providing service to our customers in order to grow share of the account on behalf of the company.

This is full-time position, 5 days a week with 2 days off. The starting date is as soon as possible.

ABOUT US

Part of the Luxury Group of Marriott International, Casa Brera is an unexpected gateway in the heart of Brera set to open its doors in autumn 2024.
Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.
A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop’s skybar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.
Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

LEARNING AND APPLYING PROFESSIONAL EXPERTISE

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
• Inventory Management - The ability to manage rooms and function space restrictions and thresholds using systems or manually in order to maximize revenue/profit across all segments.
• Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
• Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.
• Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
• Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
• Supporting Sales Implementations - Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

ADDITIONAL RESPONSIBILITIES

• Utilizes applicable intranet for resources and information.
• Creates contracts as required.

Reporting to Director of Sales, the role is responsible for

• soliciting and managing of reservations sales-related opportunities.
• managing and providing training and work assignments to Reservations Agents.
• actively up-selling each business opportunity to maximize revenue opportunity.
• achieving personal and team related revenue goals.
• driving customer loyalty by delivering service excellence throughout each customer experience.
• providing service to our customers in order to grow share of the account on behalf of the company