Reservation Specialist

at  Guss Pet Resort

Okotoks, AB, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate26 Apr, 2025USD 15 Hourly26 Jan, 20252 year(s) or aboveGood communication skillsNoNo
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Description:

Are you a dog enthusiast with a knack for sales and customer service? Do you dream of helping pet owners find the perfect accommodations and services for their furry friends? Look no further – we have the perfect opportunity for you!
We are looking for a talented Reservation Specialist to join our team! As a Reservation Specialist, you will be the first point of contact for our clients, handling all inquiries with enthusiasm and professionalism. Your main goal will be to convert leads into bookings or sales, ensuring our clients receive the best possible service.
At Gus’s Pet Resort, we transform pet care into an exciting journey filled with exceptional service and sales success! We’re not just a pet resort; we’re a dynamic team of pet enthusiasts who know how to turn wagging tails into satisfied customers. At our resort, every interaction is an opportunity, every pet is a VIP, and every day is a chance to create paw-sitive memories. If you’re passionate about pets and sales, we want you as our Reservations Specialist!
Our team prides itself on having a culture of support and inclusion (dogs don’t judge, and neither do we), and offers growth and development to all employees.

Responsibilities:

  • Answer inbound calls and respond to client inquiries about daycare, boarding, grooming, and puppy preschool services.
  • Convert leads into bookings by explaining the benefits of Gus’s Pet Resort services and addressing client concerns.
  • Proactively follow up with potential clients to encourage bookings and close sales.
  • Accurately record client information and service bookings in the company’s lead managementand reservation system.
  • Work closely with the on-site team to ensure seamless communication and service delivery.
  • Provide the team with accurate notes about client preferences, special instructions, or pet details.
  • Meet or exceed sales and booking targets set by management.
  • Communicate the unique selling points of services like enrichment activities, social play, and 1:1 training sessions.


REQUIREMENT SUMMARY

Min:2.0Max:7.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Communications

Graduate

Proficient

1

Okotoks, AB, Canada