Reservations Agent

at  Ballymascanlon Hotel Golf Resort

Dundalk, County Louth, Ireland -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate27 Nov, 2024Not Specified30 Aug, 2024N/AGood communication skillsNoNo
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Description:

Ballymascanlon Hotel & Golf Resort is currently recruiting for a Reservations Agent to join the Team.
The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland, this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.

REQUIREMENTS:

  • Fluent English and excellent communication and written skills
  • Previous experience working with a reservations system is desirable
  • Previous experience as hotel receptionist or reservations agent is essential

Responsibilities:

  • To answer reservation calls in a timely and courteous manner and to respond to email enquiries
  • To record reservation information accurately; to identify and record group and transient business segmentation codes
  • To inform other departments of VIP arrivals and special requirements
  • To record and process deposit information
  • To use up-selling techniques and promote hotel facilities
  • To make bookings for F&B outlets during the reservation process
  • To complete the no show report form the evening before ensuring the revenue is recorded on the daily no show report and the charges correctly charged to credit cards
  • To ensure that the rooming lists and booking details are accurate prior to guests arrival

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospitality

Hotels / Restaurants

Hospitality

Graduate

Proficient

1

Dundalk, County Louth, Ireland