Reservations Agent

at  Hotel Arts Group

The Hotel Arts Group is currently seeking an energetic and passionate guest service professional to join our Reservations Team for a full-time role at Hotel Arts Group! We are looking to fill the role with someone who embraces what it means to be an Artisan. This role is a full-time role with a fluctuating schedule between Monday and Saturday based on business needs.

JOB REQUIREMENTS:

• Previous use of a hotel property management system, preferably Opera, is a requirement
• Proficient in use of a variety of software systems including online booking platforms and extranets, as well as Outlook and Excel
• Strong verbal and written English communication skills
• Passionate about providing an exceptional guest service experience
• Attentive to detail
• Exceptional time management skills
  Please apply online with your resume to the attention of the Human Resources Department. Please include in your cover letter your years of experience in the service industry and why you would be a great fit for our team.
  To learn more about Hotel Arts, please visit our website at: www.hotelarts.ca

• Accurately quote and input reservations received either directly by phone, email, fax, internally and rooming list, or indirectly by other channels
• Review transient reservations for accuracy in rate codes, billing, comments, deposits, traces, alerts, company profiles, and applicable complimentary services
• Assist front desk team in answering internal guest calls
• Manage the general mailbox and respond to all guests in a timely manner and file all correspondence
• Process deposits, cancellations, and no shows
• Build and maintain corporate rate codes and profiles
• Balance room inventory in high demand periods
• Work with all departments for the best possible solutions to any guest concerns
• Assist the Group Reservations Agent with duties as required
• Complete all additional duties and responsibilities as assigned