Reservations Agent

at  InterContinental

YOUR DAY TO DAY

As part of our Reservations Team, you are the first point of contact in our guests’ journey. This is a role with a high emphasis on attention to detail; ensuring that every aspect of a guests booking experience is seamless and creates memorable moments even before they step into our iconic hotel.
The day-to-day role includes assisting with inquiries and bookings, liaising with key departments, establishing strong relationships with our clients, managing group blocks, participating in sales initiatives and displaying exceptional phone and customer service skills.

WHAT WE NEED FROM YOU

• A passion for delivering warm and welcoming customer service & memorable guest experiences
• Amazing communication skills both on the phone & in person - you are a people’s person and this shines through
• Excellent attention to detail & commitment to high standards - we are a Luxury hotel experience
• Previous experience with Opera, Infrasys and Microsoft Office Suite is preferred but not essential
• Ability to work within the operational hours of our Reservations Team - 8.00am to 6.00pm
• You must meet the legal requirements to live & work in Australia

What we offery

• Paid Birthday Leave
• Enhanced parental leave program
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• An immense colleague discounts platform for all your favourite brands and retailers

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.
Visit https://careers.ihg.com/en/ to find out more about us.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today

Please refer the Job description for details