Reservations Agent

at  Movenpick

Company Description
Mövenpick Hotels & Residences is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer-term partnership.
It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.
We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.
Job Description

THE ROLE

• Under the guidance and supervision of the Revenue & Reservations Manager and within the limits of the established Mövenpick Hotels policies and OSM (Operational Standards Manual), Receive and handle all reservations, work to and with management and strive to learn more each day. Works diligently to develop and maintain corporate clientele in performing these duties he shall at all times maintain good relations with his supervisor, the Department Heads and supervisors as well as with the local authorities and other key persons.
• To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. He / She promotes the desired work culture around Integrity, Respect, Team work and Service of Mövenpick Hotels and its brand ethos.