Reservations Agent

at  Novotel

Company Description
Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties!
Job Description
We’re seeking a proactive and motivated individual who goes the extra mile to ensure our guests have a memorable stay. As a good listener with strong attention to detail, your confidence and “can do” attitude will be essential for delivering a guest-centric approach, ensuring success in this fast-paced role.
Located in the heart of Wellington’s central business district, looking after multi Accor Properties & working closely with the Revenue Team, you will be responsible for processing hotel reservations to ensure that hotel revenue opportunities are maximised at every stage.
This is a full time role working Monday to Friday (possibility of Saturday shift), waged at $27.32 per hour.

Key Duties:

• Handle incoming reservation inquiries via phone, email, and online platforms.
• Assist guests with booking accommodations, answering questions, and providing information about our hotel’s amenities and services.
• Process reservations accurately and efficiently using our reservation system.
• Maximise room occupancy and revenue by upselling rooms and promoting additional services.
• Coordinate with other hotel departments to ensure guest requests and preferences are accommodated.
• Resolve any booking issues or concerns promptly and courteously.
• Maintain accurate records of reservations and guest interactions.
• Fulfil any other reasonable requests from your Supervisor or Hotel Management.

QUALIFICATIONS

• Previous Front Office or Reservations experience is essential.
• Prior use of Opera cloud & TARS Database or similar PMS is preferred.
• Excellent written and spoken English communication skills.
• Ability to work under pressure while maintaining a high level of service and attention to detail.
• Proactive selling approach with excellent time management skills.
• A great personality, innovation, and a “can do” attitude are crucial for success.
• Reliability and commitment to the role long term.
• You will have NZ residency or be holding a permanent NZ work visa.(immigration visa support or sponsorship is not available with this role)
  If you’re ready to embark on an exciting career in hospitality and become an integral part of our team, apply now to join us as a Reservations Agent! We look forward to welcoming you aboard and helping you grow with us.
  Additional Information

At Accor Wellington, we’re all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn Your Way: Dive into our Accor Academy for the ultimate combo of earning and learning!
• Accor Heartist Benefits: Enjoy discounted perks on Food & Beverage plus accommodation worldwide – because why not?
• Fuel Up: Daily staff meals are on us while you’re on duty.
• Accor’s Parental Leave Scheme: Supporting you in all stages of life.
• Celebration Time: Join in on staff celebrations and get recognized for your tenure.
• Employee Assistance Program: Your go-to support for all things work and beyond.

Join us at Accor Wellington, where your career journey is as exciting as the destination!

• Handle incoming reservation inquiries via phone, email, and online platforms.
• Assist guests with booking accommodations, answering questions, and providing information about our hotel’s amenities and services.
• Process reservations accurately and efficiently using our reservation system.
• Maximise room occupancy and revenue by upselling rooms and promoting additional services.
• Coordinate with other hotel departments to ensure guest requests and preferences are accommodated.
• Resolve any booking issues or concerns promptly and courteously.
• Maintain accurate records of reservations and guest interactions.
• Fulfil any other reasonable requests from your Supervisor or Hotel Management