Reservations Agent

at  ShangriLa Sydney

POTENTIAL YEAR-END PERFORMANCE-BASED INCENTIVE (FULLTIME/PARTTIME ONLY)

Shangri-La Sydney is looking for skilled and experienced customer service agents to join the Reservations team of Shangri-La Sydney.

ABOUT US

Shangri-La Sydney is situated in the heart of the historic Rocks district. With 564 guest rooms and suites, a luxurious Chi Spa, 4 food and beverage outlets and 18 conference and meeting rooms, this Deluxe 5-star hotel is tailored towards both the corporate and leisure guest.

ABOUT YOU

• Passion to deliver exceptional customer service
• Have a can do attitude and be willing to learn new skills
• Excellent communication skills; including both verbal and written.
• Previously worked at a five star hotel in Front office or Reservations environment
• Sound knowledge of Opera PMS or similar reservation system
• Be available to a work a full time rotational roster, including weekends and public holidays.
• Rights to work in Australia
  If you are a motivated and energetic individual looking for a career in the hotel industry and have a passion for customer service and attention to detail, then we would like to hear from you.

To efficiently and accurately answer all internal and external phone calls in a timely and efficient manner. Accept and administer all reservations in accordance with established Shangri-La Hotels and Resorts standards and procedures.

• Confidently and accurately read room availability with Yield Management understanding
• Have thorough knowledge of all room types & rates, their location & amenities; be familiar with all Hotel facilities.
• Complete & process all reservations/ amendments/ cancellations made by telephone, fax, email, Central Reservation System [Opera], or internally.
• Driven to confidently upsell hotel products while aiming to reach daily and monthly targets
• Respond to all guests calls and emails in a timely manner
• Maintain professional communication with all guests and efficiently handle requests that may arise on shift.
• Be up to date with current Hotel promotions & packages.
• Ability to work in a fast paced team environment.
• Be aware of Golden Circle Program and all related terms and conditions
• Provide courteous service, particularly in telephone manner & take responsibility for any tasks to ensure guest satisfaction.
• Upsell and adhere to room and rate availability, and be knowledgeable of various room times.
• Strong eye for detail to ensue all data is entered correctly