Reservations Agent

at  Sofitel

Company Description
Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.
Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.
Job Description

We are currently seeking a Reservations Agent (Full time) to join our Reservations team at Sofitel Brisbane Central. Be the first point of contact for the Hotel’s reservation enquiries and ensure an exceptional level of luxury experience for our guests at all times. Create the Magnifique Moments that last!

• Ensure the highest standards are upheld whilst answering calls for reservations, arriving guests and guests in-house
• Reservations agents ensure all guests are greeted warmly, delivering a high conversion of reservations enquiries and maximum average room rate at all times
• Maximize sales of rooms and facilities and at all times monitor quality of reservations, statistical information and inter-departmental communications
• Work as a team to achieve set monthly KPIs
• Take a positive problem solving approach with guest complaints and enquiries in an efficient and professional manner
• Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

Qualifications

• Demonstrated hotel experience preferably in Reservations or Front Office
• Strong communication skills, both verbal and written
• An enthusiastic approach, excellent attention to detail and superior customer service skills
• Opera or strong PMS experience is required.
  Additional Information
  Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.