Reservations Agent - The Diplomat Beach Resort, a Curio Collection by Hilton

at  Hilton

Reservations Agent - The Diplomat Beach Resort, a Curio Collection by Hilton
The oceanside is looking for their next Reservations Agent to join their Reservations team. Surrounded by 1,000 linear feet of alabaster beach, The Diplomat Beach Resort Hollywood, Curio Collection by Hilton helps you savor the stunning views, delicious dining options and endless sunshine in Hollywood, Florida
The ideal candidate has Front Office and/or Reservations experience, is adaptable, well organized, and has a passion for hospitality.
Pay Rate: $20 per hour
Shift Pattern: Monday-Friday 8:30-5PM
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

WHAT WILL I BE DOING?

As a Reservations Coordinator, you would be responsible for managing the reservations process and operation in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answers all transient and group reservations calls and e-mails in a friendly manner, using clear English communication. When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.
• Create and Manage Group Room Blocks, Build new Group SRPs in OnQ Rate and Inventory Management and GroupMax. Monitor group blocks, ensure cut off dates are met, monitor pick-up, process rooming lists.
• Work closely with hotel Sales Managers, Event Managers, Front Office Managers, Guests, Group Contacts and Travel Agents to ensure operating departments are informed of guest needs.
• Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
• Calculate, prepare and generate designated reports related to group and transient business production
• Attend weekly Group Pick-up Meeting.
• Create Group masters and update all systems with appropriate communication.
• Verify group resumes ensuring accuracy of billing, complimentary room night allocations, staff rate allocations, and all other front office related contractual concessions.
• Administrative duties including Email correspondence with internal and external clients, processing and filing contracts.
• Other duties as needed.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We’re passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We’re leaders in our industry and in our communities.
• Teamwork - We’re team players in everything we do.
• Ownership - We’re the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

• Answers all transient and group reservations calls and e-mails in a friendly manner, using clear English communication. When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.
• Create and Manage Group Room Blocks, Build new Group SRPs in OnQ Rate and Inventory Management and GroupMax. Monitor group blocks, ensure cut off dates are met, monitor pick-up, process rooming lists.
• Work closely with hotel Sales Managers, Event Managers, Front Office Managers, Guests, Group Contacts and Travel Agents to ensure operating departments are informed of guest needs.
• Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
• Calculate, prepare and generate designated reports related to group and transient business production
• Attend weekly Group Pick-up Meeting.
• Create Group masters and update all systems with appropriate communication.
• Verify group resumes ensuring accuracy of billing, complimentary room night allocations, staff rate allocations, and all other front office related contractual concessions.
• Administrative duties including Email correspondence with internal and external clients, processing and filing contracts.
• Other duties as needed