reservations Agent

at  Trim Castle Hotel

At Trim Castle Hotel, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
We are currently recruiting for the role of Reservations Agent, reporting to Revenue Manager.

Duties and Responsibilities of the Role:

• Respond to guest inquiries via phone, email, or online channels promptly and professionally, providing information about room availability, rates, amenities, and hotel policies.
• Assist guests in making room reservations, checking availability, and securing bookings using the hotel’s reservation system.
• Offer additional services or room upgrades to guests during the reservation process to enhance their experience and increase revenue.
• Handle reservation changes, cancellations, and modifications based on guest requests or changes in availability.
• Coordinate and manage group bookings and special event reservations, ensuring all group requirements are met.
• Process guest payments for room reservations, ensuring accuracy and adherence to the hotel’s payment policies.
• Send confirmation emails or letters to guests with their reservation details and any additional information they may need for their stay.
• Build positive relationships with guests, providing exceptional customer service and addressing any concerns or issues related to their reservations.

Candidates should have:

• Minimum 1 year experience in a similar role
• High attention to detail required
• Strong Customer Service Skills
• Team Player and the ability to use own initiative
• Flexibility in working hours

ABOUT THE COMPANY

Trim Castle Hotel is a luxurious 4-star hotel situated in the historic Boyne Valley, offering stunning views of the magnificent Trim Castle. This elegant hotel merges history with modern comfort, providing guests with numerous opportunities to explore ancient sites, enjoy scenic walks, and partake in outdoor adventures along the River Boyne.
The hotel boasts a range of accommodations, including elegant suites and guestrooms, along with facilities for weddings, corporate events, and fine dining. Its location and amenities make it an ideal destination for those seeking a blend of history, beauty, and comfort.
We employ over one hundred staff members. We know that the hospitality business is all about people and that this includes both the experience of our guests and the experience of our team. The hotel prides itself on its retention of an experienced and skilled team.
All employees have an opportunity for further training and further hospitality career development. We offer flexible working hours to our team members.

ABOUT THE ROLE

Benefits:
On the job training/on line training/uniform/free car parking/free meal on duty/employee awards/family & friends rate

Duties and Responsibilities of the Role:

• Respond to guest inquiries via phone, email, or online channels promptly and professionally, providing information about room availability, rates, amenities, and hotel policies.
• Assist guests in making room reservations, checking availability, and securing bookings using the hotel’s reservation system.
• Offer additional services or room upgrades to guests during the reservation process to enhance their experience and increase revenue.
• Handle reservation changes, cancellations, and modifications based on guest requests or changes in availability.
• Coordinate and manage group bookings and special event reservations, ensuring all group requirements are met.
• Process guest payments for room reservations, ensuring accuracy and adherence to the hotel’s payment policies.
• Send confirmation emails or letters to guests with their reservation details and any additional information they may need for their stay.
• Build positive relationships with guests, providing exceptional customer service and addressing any concerns or issues related to their reservations