Reservations Consultant, The Savoy

at  Fairmont

Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job Title: Reservations Consultant
Department: Reservations
Inspired and Supported by: Reservations Manager
Salary: £32,280
Your purpose will be:
To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.

You will be accountable for:

• Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.
• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently
• Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
• Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.
• Updating reservations ensuring a flawless arrival and departure experience.
• Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
• Paying exceptional attention to detail by not comprising on quality standards.
• Building relationships with both our guests and your fellow colleagues
• Being organised and proactive in managing your tasks.

Qualifications

WHAT YOU WILL NEED TO DO IN THIS ROLE?

• 1-3 years’ experience in the Hospitality Industry.
• Outstanding communication skills, both written & verbal.
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
• Enthusiastic and positive personality with the ability to build trusting relationships with others.
• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
• Applicable job related skills as per Accountable Duties.
  Additional Information

You will be accountable for:

• Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.
• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently
• Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
• Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.
• Updating reservations ensuring a flawless arrival and departure experience.
• Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
• Paying exceptional attention to detail by not comprising on quality standards.
• Building relationships with both our guests and your fellow colleagues
• Being organised and proactive in managing your tasks