Reservations Coordinator

at  Highland Coast Hotels

Join our team to unlock your potential in hospitality excellence as a Reservations Coordinator. This is an exciting time to join a growing group of high quality hotels in the stunning Scottish Highlands on a one-year, fixed-term contract.

THE PERSON

Beyond the first-class physical modelling of our hotels, we’re also investing in our people. Our vision has four key pillars; our people, our guests, our communities, and our environment, and what matters most to us is delivering an authentic experience of the Scottish Highlands to our guests. This can only happen with a strong team that shares our Vision.

The ideal candidate will bring experience in an administrative or customer service role, with previous experience in hotel reservations advantageous. Key skills we are looking for include:

• Strong communication skills
• Excellent organisational and multitasking abilities
• Familiarity with reservation systems and hotel software packages desirable
• Customer-focused mindset with a passion for delivering outstanding service
• Ability to work in a fast-paced environment and adapt to changing priorities
• High level of accuracy in data entry, with a detail-oriented approach
• Team player with a positive and proactive attitude

THIS IS A HYBRID ROLE WHICH INVOLVES HOME BASED WORK AS WELL AS REQUIREMENT TO WORK IN THE RESERVATIONS OFFICE BASED AT OUR ROYAL MARINE HOTEL IN BRORA A MINIMUM OF ONE DAY PER WEEK THEREFORE, YOU MUST BE LOCATED IN A COMMUTABLE DISTANCE FROM BRORA.

The contract is a fixed-term, maternity cover contract for one year. The contract will start in January however, an earlier start date may be considered for the right candidate.

The ideal candidate will bring experience in an administrative or customer service role, with previous experience in hotel reservations advantageous. Key skills we are looking for include:

• Strong communication skills
• Excellent organisational and multitasking abilities
• Familiarity with reservation systems and hotel software packages desirable
• Customer-focused mindset with a passion for delivering outstanding service
• Ability to work in a fast-paced environment and adapt to changing priorities
• High level of accuracy in data entry, with a detail-oriented approach
• Team player with a positive and proactive attitud