Reservations Coordinator @ Villa Copenhagen

at  Villa Copenhagen

WANT TO BE A PART OF A FANTASTIC ADVENTURE?

Villa Copenhagen is a social scene in Copenhagen allowing the past, present and future to come together in an inspiring, playful and authentic ambiance.
We live by our values - Contrast, Conscious Luxury and Happiness. These values form our daily lives at Villa Copenhagen as well as guide us towards our vision of being the best hotel FOR the world.
We are now looking for a Reservations Coordinator to join our reservation team.

SKILLS & QUALIFICATIONS NEEDED:

• Previous Experience: Proven experience in a reservations or customer service role..
• Excellent Communication: Strong verbal and written communication skills to interact effectively with guests and colleagues.
• Attention to Detail: Ability to maintain accuracy while handling reservations, itinerary- and guest details.
• Organizational Skills: Ability to manage multiple reservations and inquiries efficiently.
• Problem-Solving: Strong problem-solving abilities to address guest concerns and find suitable solutions.
• Team Collaboration: A team-oriented mindset with the ability to work closely with other departments to ensure seamless guest experiences.
• Adaptability: Flexibility to handle varying guest demands and changing situations effectively.

• Manage Reservations: Handle all incoming reservations via phone, email, and online platforms promptly and accurately.
• Coordinate with Departments: Collaborate with housekeeping, front desk, and other departments to ensure accurate room assignments and smooth guest check-ins.
• Maintain Records: Keep detailed and organized records of reservations, guest preferences, and special requests.
• Optimize Room Utilization: Monitor room availability and optimize occupancy levels to maximize revenue.
• Handle Guest Issues: Address guest concerns and complaints effectively, providing solutions to ensure guest satisfaction.
• Upsell and Cross-Sell: Promote additional services and upgrades to enhance guest experiences and increase revenue.
• Support Group Reservation: Coordinate reservations for group bookings, ensuring all requirements are met.