Reservations Executive

at  Killashee Hotel

At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.
We now have a fantastic new opportunity for Reservations Executive to join our team on a Full time basis and contribute to the future success of Killashee Hotel.

KEY REQUIREMENTS:

• Flexible with hours
• Experience with Opera preferable but not essential
• Administration experience
• Highly motivated with a positive attitude
• Strong leadership, time management and organisational skills
• Attention to detail is a must

• Manage telephone and email enquiries
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of properties facilities and processes.
• To ensure that all business leads and opportunities are followed up in a timely manner including enquiries and provisional bookings.
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
• To deal with all clients in a professional and friendly manner
• To deal with any guest complaints, queries and suggestions quickly and efficiently
• To adhere to all Company policies including but not limited to Customer Care, Health & Safety, Fire Safety, Cash Handling etc.
• To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment
• Use of onsite computer systems including Hotsoft, Availpro & ResDiary.
• Liaise regularly with relevant managers in relation to reservations
• To attend hotel meetings as required, ensuring effective communication at all levels.
• To ensure all business standards and reservations plan are followed in line with policies set out.
• To work as part of a team