Reservations Manager Maternity cover

at  Ham Yard Hotel Reservations

Are you ready to step into an exhilarating role where your passion for hospitality meets exceptional leadership? Firmdale Hotels invites you to join our dynamic team as a Reservations Manager(Maternity Cover) at the renowned Ham Yard Hotel.
At Firmdale Hotels, we pride ourselves on delivering unparalleled guest experiences, blending luxury with a unique sense of style and warmth. As a Reservations Manager, you will play a pivotal role in ensuring the seamless operation of our reservations department, elevating our guests’ journey from the moment they inquire to the moment they depart.

• Reporting to the Deputy and General Manager, you will oversee the daily operations of the reservations department, providing strategic direction and guidance to your team.
• Handle all incoming reservation inquiries with finesse, ensuring that each guest’s needs and preferences are understood and met with enthusiasm.
• Cultivate and nurture strong partnerships with colleagues, travel agents, and guests, embodying our commitment to delivering exceptional service with every interaction.
• Take charge of the financial aspects of the reservations department, including budgeting, forecasting, and optimizing revenue opportunities.Uphold the renowned Firmdale standards of excellence, ensuring consistency and attention to detail in every aspect of the reservations process.
• Address guest complaints promptly and effectively, demonstrating confidence and finesse in finding satisfactory solutions.
• Motivate and inspire your team through comprehensive training and solid leadership, fostering a culture of continuous growth and improvement.