Resettlement Worker – Arabic, Dari or Farsi speaking

at  Archway Community Services

JOB SUMMARY

The Resettlement Worker provides resettlement assistance services (RAP) to Government-Assisted Refugee (GAR) clients under the Resettlement Assistance Program, in their first language, as prescribed by Immigrant Refugees Citizenship Canada (IRCC). The Resettlement Worker delivers RAP orientation sessions, arranges for language training, and other assistance to facilitate the clients’ transition from RAP to Settlement Services, following established policies and procedures.

Archway’s Resettlement Worker with the Resettlement Assistance Program (RAP) contributes by:

• Delivering services to Government Assisted Refugees (GAR) in their first language, including but not limited to assessing clients’ needs, conducting intake and orientations, and assisting in completing applications for mandatory and other relevant programs and benefits such as social insurance numbers, child tax benefits, etc.
• Facilitating the delivery of other services such as temporary accommodation, opening of bank accounts, medical related services, translating Resettlement Assistance Program documents, and accompanying clients to appointments, as needed.
• Acting as a cultural broker and facilitating communication between clients and other staff and/or partners, and ensuring clients are aware of their appointment schedules.
• Preparing and maintaining up-to-date files, statistical information about the Program, and database documentation on each client.
• Communicating with Immigration, Refugees and Citizenship Canada officers, other government agencies, staff, and partners to resolve clients’ issues and ensuring clients are given timely access to programs, benefits and personal documents.
• Ensuring that clients are oriented to their rights and responsibilities within Canadian culture and norms; basic public services; and community resources (i.e., legal, educational, medical care and social service systems).
• Organizing and facilitating group orientation sessions on community resources and community related events for clients.

NOTE: This position is ideal for someone who understands the unique challenges refugees face and stays updated on developments in refugee settlement. They should have excellent communication skills, empathy, and patience, and be able to deliver services in the clients first languages. Proficiency in Arabic, Dari or Farsi is an asset, enabling better service delivery. Their organizational skills and attention to detail are essential in maintaining accurate records and ensuring prompt assistance to clients.