Residence and Student Life Administrator - NYU London

at  New York University

Position Summary:
NYU is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, and equity that informs academic excellence. We seek candidates who will not only enhance our commitment but whose experience, competencies, skills, and community engagement efforts contribute to diverse, equitable, inclusive learning and working environments for our students, staff, and faculty.
The Residence and Student Life Administrator (RSLA) is a full-time role. The RSLA will primarily be based in the Academic and Student Services office at the NYU London Academic Centre, with one day each week working across the NYU London residence halls and the postholder splitting their time across the Student Life and Residence Life teams.
The role will have accountability for distinctive projects, as well as a large number of day to day administrative responsibilities which are shared among all staff in the Academic and Student Services office.
Within the Student Life team, responsibilities include providing information, guidance and support to students in person as part of the frontline student facing team, making bookings, organizing and leading events and activities for students, assisting students with accessing healthcare and mental health support, and administrative support with processing student ID card needs, booking rooms and placing orders, responding to emails and phone calls, solving problems that arise, signposting available resources to other community members such as faculty and visitors, and checking and creating communications to promote student engagement and connectivity with departmental initiatives and services.
The postholder will work as part of the Residential Life team to provide support and guidance for students in person across several residence halls, ensuring compliance with University policies and procedures, will assist in solving problems that arise and engaging in customer service-related activities. The role will include supervision up to two student peer mentors, planning and facilitating student programs and events; signposting students to other appropriate support and resources, and administrative tasks such as ordering supplies, checking deliveries, securely storing and monitoring stocks, checking and replenishing supplies in student apartments, providing and preparing keys for student rooms.
Responsibilities are carried out mainly through office hours – expected to be 10am to 6pm (with the possibility of different patterns such as 11am – 7pm, or 12pm to 8pm) - and activities across NYU London’s campus buildings including weekly meetings, check in and checkout duties, welcome activities and campus events, and on-call shifts outside of business hours, on a rotational basis shared with colleagues, responding to urgent issues that might arise (in person or via phone as needed), supported by senior members of the department. The position requires a positive service orientation while performing all duties.

KEY DELIVERABLES:

• Ensure Peer Mentors supervised are successful in their roles in ensuring that all students feel welcomed and supported in their living environment, planning and executing several activities (mostly within their assigned residence) each semester and being available in the residence hall for set hours to support their residents.
• Conducting weekly patrols of Byron Court and Guilford House residence halls, looking for and reporting any concerns in a timely manner.
• Work closely with one of the external housing providers utilised by NYU London to accommodate students to place orders, plan for check in and check out, receive updates about residents, and gather student feedback about their experience.

REQUIRED EDUCATION

• Educated to degree level, or an equivalent qualification, or relevant working experience.

REQUIRED EXPERIENCE

• Minimum of one years’ experience of working in a customer service role, ideally in a residential or facilities-based environment.
• A demonstrated commitment to promoting a diverse and welcoming environment, as evidenced by prior successfuland innovative measures

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong organisational skills: Ability to prioritise tasks, manage multiple projects simultaneously. Punctual,responsible, self-motivated and flexible
• Excellent interpersonal and communication skills: Ability to communicate clearly and effectively with a diverse range of people, including students, staff, and external partners.
• Demonstrable commitment to delivering an excellent service; a positive attitude to staff development and training
• Strong IT skills: Familiarity with CMS or similar platforms, and strong general IT skills.
• Problem-solving: Ability to assess situations, identify problems, and develop effective solutions in a timely manner.
• Cultural competence: Strong understanding of the challenges faced by young adults at university and those living abroad, with a commitment to fostering an inclusive and supportive environment.

PREFERRED EXPERIENCE, SKILLS AND ABILITIES

• Knowledge of London Familiarity with the local area and the resources available to support students in various situations, and local emergency support services.
• Personal experience of studying or living abroad: Insight into the unique challenges and opportunities of living in a foreign country, providing empathy and support to international students.
• Familiarity with the American higher education system: Understanding of the academic and residential life expectations within the context of a U.S.-based institution.
• Experience in training and onboarding staff: Proven ability to develop and implement training programs that enhance team performance and service delivery.
• On call: Experience of being on call outside of working hours, and/or being responsible for handling difficult or urgent calls from customers and resolving them professionally and expediently (with support wherever needed).
• Experience of working in a residential environment: Knowledge and experience of working in residential facilities, ensuring a safe and conducive living environment by looking for.
  Additional Information:
  Candidates must have the unrestricted right to work and live in the UK prior to appointment.
  Benefits: 28 days annual leave pro rata, USS pension scheme and private medical insurance (optional)
  Candidates should advise of any reasonable adjustments needed to participate in the application and interview processes.
  NYU London is an equal opportunity employer committed to equity, diversity and social inclusion.
  NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
  EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identit