Residence Clerk

at  Western University

ABOUT WESTERN

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the “Western Experience” - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

ABOUT US

For more than 7,350 Western students, Housing and Ancillary Services is committed to providing a first-class residence experience and high-quality townhouse and apartment accommodation for upper-year students, graduate students and families while supporting the academic mission of the University and ensuring profitability and cost effectiveness of the Housing operation. We provide thriving communities which engage our diverse student population.

Education:

• Secondary School Diploma
• 1-2 years of post-secondary education is preferre

Skills, Abilities & Expertise:

• Reliable, dependable and the ability to consistently work weekends and overnight shifts
• Excellent written and verbal communication skills and an ability to express ideas clearly
• Must have a strong knowledge of working in a Windows based environment
• Good computer skills; specifically Microsoft Office; strong aptitude in learning new software
• Strong customer service skills and an ability to deal with difficult people
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to follow processes and practices with high attention to detail
• Demonstrates integrity and works in accordance with Western’s policies and procedures
• Ability to multi-task and maintain an organized work environment
• Personable and courteous in working relationships with colleagues, students and the public
• Ability to prioritize and organize a fluctuating work load
• Ability to work independently and effectively as a member of the team to achieve department goals
• Ability to work in a manner that is compliant with confidentiality requirements as applicabl

This role is for the 2024-25 academic year (Fall 2024 – Spring 2025).
As part of our 24 hour/day staffing model, Residence Clerks provide front line service to students, parents, and guests at one or more of Western’s Residences. Regular and frequent interactions with students at the front desk for room key replacement, mail pick-up, maintenance concerns, and general questions about Western and residence services and amenities are the primary responsibilities of the role. Regular and frequent audits of the use of residence keys are critical to monitoring the security of the building. Residence Clerks are expected to be vigilant at all times and are expected to report any suspicious activity to Residence Life Staff or Western Special Constables. Hours of work will vary, with shifts primarily being evenings, weekends and overnights. Applicants must be available to work all types of shifts.
Qualifications
Applicants must have a strong knowledge of Microsoft Windows 7 and possess a general understanding of all Microsoft Office products. Applicants must have good customer service skills, and be fluent in both written and spoken English.

May be required to work special dates and events:

• Move In and Orientation week (Sept 1-7)
• Homecoming (Sept 27-28)
• Halloween (Oct 31)
• St Patrick’s Day (Mar 17)

Availability required - Most shifts will be evening (4:30pm-12:30a) and overnights (12:30am-8:30am) and on weekends.
This role is for the 2024-25 academic year (Fall 2024 – Spring 2025)..

Education:

• Secondary School Diploma
• 1-2 years of post-secondary education is preferred

Experience:
Minimum 2 years customer service experience is required

Skills, Abilities & Expertise:

• Reliable, dependable and the ability to consistently work weekends and overnight shifts
• Excellent written and verbal communication skills and an ability to express ideas clearly
• Must have a strong knowledge of working in a Windows based environment
• Good computer skills; specifically Microsoft Office; strong aptitude in learning new software
• Strong customer service skills and an ability to deal with difficult people
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to follow processes and practices with high attention to detail
• Demonstrates integrity and works in accordance with Western’s policies and procedures
• Ability to multi-task and maintain an organized work environment
• Personable and courteous in working relationships with colleagues, students and the public
• Ability to prioritize and organize a fluctuating work load
• Ability to work independently and effectively as a member of the team to achieve department goals
• Ability to work in a manner that is compliant with confidentiality requirements as applicable