Residences Amenities Attendant

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

SKILLS AND COMPENTENCIES

• Fluent in English, reading and writing.
• Secondary education.
• Possesses a high degree of product knowledge and relevant technical skills.
• Ability to work with minimal supervision.

RESPONSIBILITIES

The Residential Public Area Attendant is responsible for keeping all residential common areas, both interior and exterior, in addition to the administrative areas and back of house.

TASKS

• Check, clean and restock all residential area washrooms, residential lobby, mail room, residential corridors, and all common areas (e.g., meeting room, theatre, resident’s lounge, etc.) and heart-of-house space (inclusive of office space etc.)
• Anticipates residents’ needs and takes ownership of concerns and requests; acts decisively to ensure satisfaction. Offers a special personalised touch when an opportunity is presented.
• Is proficient in the safe handling of all relevant equipment and machinery, reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response.
• Cleans and self-inspects public areas as assigned and in accordance with Four Seasons standards.
• The ability to spot all furniture and keep it in its proper place.
• Cleans all common areas including elevators/lifts, elevator/lift doors, windows, carpets as well as collect garbage/trash throughout the property.
• The ability to offer assistance to any resident in a courteous and friendly manner.
• Maintain all equipment and supplies and use them in a proper manner.
• Keep Housekeeping storage areas tidy and correctly stocked and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order. To be responsible for reporting any malfunctioning equipment.
• Maintain cleanliness, inventory, set-ups and standards in the locker rooms, pool and fitness Center and have the ability to provide proper and safe operation of the equipment in these areas.
• Work closely with the Facilities Manager to administer preventive maintenance procedures and to limit equipment down time by ensuring proper use and care. The ability to report equipment malfunctions promptly and accurately.
• Ensure compliance of checklists by walking and ensuring all areas of locker rooms are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all locker room equipment.
• Handles soiled linen from common areas (health club, spa, pool) and ensures clean laundry is placed.
• The ability to handle locker keys and keep them inventoried.
• The ability to regularly check locker rooms. Make sure all surfaces are clean. Restock all supplies including toilet paper, toiletries, towels and hand towels.
• The ability to issue, stock and order towels, robes, swimsuits, toiletries, juices, fruits and other items or amenities needed in the area to provide homeowners with a level of service in keeping with a Four Seasons.

ADDITIONAL RESPONSIBILITIES

• Ability to enforce rules and regulation with residents.
• Ability to handle lost and found items in coordination with Security Manager.
• Ability to carry out any other cleaning duties as assigned by the Residential Leader.
• Support sustainable efforts as set out by the property.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned.
• Form part of the Emergency Response team while on shift.
• The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• Ensure that we always follow the Golden Rule.
• To maintain a high standard of personal appearance – ensuring that your uniform is clean and presentable. Wearing your name badge at all times. Be a role model in this area.
• To have a good knowledge of the beverages served in Common Areas.
• To assist homeowners and colleagues during a Fire or Emergency Evacuation.
• The ability to work shifts that are flexible as well as working overnight.
• To ensure I have read the employee guide and have an understanding of and adhere to the Residences’ rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of my job.
• To report for duty punctually wearing the correct uniform/attire and name badge. To maintain a high standard of personal appearance and hygiene and adhere to the Residences and department personal appearance standards.