Residences Concierge Agent

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE

Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of residential requests by accurately assessing the resident’s needs and inquiries, offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.

RESPONSIBILITIES:

• Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with common area services, a la carte requests, etc.
• Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices.
• Maintain control of resident keys, accurately recording occupancy, access rights to guests and visitors, and all deliveries received.
• Assist with financial postings in PMS system, accept payments from owners and residents as needed.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers.
• Coordinates with the Valet team for the retrieval of resident’s vehicles.
• Manages and provides access to the building(s) and units with all vendor/contractor/resident’s service providers and visitors, based on advanced authorization, verifies identity and provides appropriate residence access for vendor/contractors and resident’s service providers. Controls entry doors and elevator/lift access.
• Ensures that information for vendors, restaurants, local businesses, etc. are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with local businesses in these areas in order to provide information, transportation, ticketing, and reservations for residents, in addition to a la carte services – vehicle services, pet services, babysitting services, housekeeping services, medical centers, etc.
• Updates homeowner and resident profiles with any relevant information
• Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made.
• Responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.
• Complies with all Four Seasons’ guidelines, policies and procedures
• Works harmoniously and professionally with co-workers and leaders
• Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods
• Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times
• Perform other tasks or projects as assigned by Residential Leaders