Residences Manager

at  FalmouthUniversity

ARE YOU PASSIONATE ABOUT DELIVERING EXCELLENT CUSTOMER SERVICE? ARE YOU PASSIONATE AND COMMITTED TO PROVIDING A POSITIVE STUDENT EXPERIENCE?

We are seeking an experienced Residences Manager who will be responsible for leading the operational delivery of a range of functions across Penryn Campus residential locations and university nominated accommodation within the local area and will have a focus on effective delivery of services including out of hours welfare support with guidance from the Student Support team, where necessary.
The position requires a motivational and inspiring manager who will be able to develop and implement strategic plans which aligns with the evolving needs of our university partners, ensuring service offerings remain responsive to changing demands and trends.
As a key member of the Campus Safety and Support management team, the post holder will be required to contribute to creating a positive, healthy, and safe living environment for students. Working closely with our university partners and internal colleagues including Student and Academic Support teams and Safety and Support teams, the primary purpose of this role is to develop and maintain a safe and supportive environment conducive to promoting social and intellectual growth.

ABOUT YOU

We are looking for candidates who have a strong background in managing staff in an operational environment. You will have strong people management skills, with the ability to motivate and lead employees, effective communication skills and have a strong drive to provide a positive student experience.

The ideal candidate would have the following skills/experience:

• Demonstrable leadership in the delivery of operational services in comparable environment.
• Excellent customer services skills
• Creative approach to problem solving
• Good organisational skills with the ability to effectively manage multiple workloads and shifting priorities.
• Ability to prepare and present reports on complex issues to a range of audiences

Due to the nature of the role, you will also be required to undergo a Standard Disclosure & Barring Service Check.
The position is offered on a permanent, full-time 42.5 hours per week contract working 8.5 hours per day, working 5 days over 7 which will include working some evening and weekends.
For further details on the skills/experience required for this role, please see the full job description above.
If you are looking to have an informal discussion about the vacancy ahead of applying, please email Head of Safety and Support, natalie.brown@fxplus.ac.uk
The closing date for the position is Sunday 6 October 2024.

ABOUT US

Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students’ Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.
It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is ‘to deliver world-class shared professional services to help our partners achieve their global ambitions’.
As an employer of choice we can offer the successful candidate for this role a range of benefits, including:

• Employer Pension Contribution up to 10%.
• 28 days + 8 days bank holiday.
• Life Assurance
• Subsidised Sports Centre Membership (Gym & Fitness Classes)
• Enhanced Maternity/Paternity Pay
• Salary Sacrifice Car Scheme (Tusker)
• Salary Sacrifice Cycle Scheme
• Salary Sacrifice Home & Tech Scheme
• Vivup Lifestyle Discounts

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.
Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider