Resident Engineer (1431872)

at  Cisco Systems

APPLICATION WINDOW IS EXPECTED TO CLOSE FEBRUARY 24TH 2025 (02/24/25). HOWEVER, THE JOB POSTING MAY BE REMOVED EARLIER IF THE POSITION IS FILLED OR IF A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED.

We are seeking a Resident Engineer to join our Cisco CX organization to support a major WEB customer in the Seattle Area. You will be providing on-site consultation, technical leadership, and direction, for the customer as well as the Cisco Teams supporting high visibility issues on Spitfire / CATALYST 8000 & NCS5500, SW defects found in pre-production testing, as well as critical impacting issues found in the customer’s production network. Additionally, you will support MSFT SONiC, IOS-XR products, NCS1K, IOS-XE / NEXUS 3000 & 9000. You will work closely with our Operations Managers, Code Developers / BU primes, Network Consulting Engineers, to ensure a quick turnaround on very complex issues. You will also provide leadership, direction, and oversight for High Touch Engineers, partnering with them to provide timely resolution to SEV 1 and SEV 2 cases. You will establish and maintain close relationships with the Customer Network Operations Engineers as well as the “network owners” establishing yourself as a trusted partner.
In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader. Additional responsibilities of the role:
Demonstrated experience leading IP infrastructure-related projects.
Strong verbal, written and presentation communication skills to various levels within Cisco and our Customers.
Interfaces with peer Engineers, Architects, and internal engineering departments.
Provide Network Problem Resolution and Root-Cause Analysis as per contracted agreement with named customer.
Provides systems/product training to internal stakeholders and customers.
Provides guidance, mentoring & leadership to new hires and less experienced engineers.
Earns the confidence of customers and is able to use the confidence to achieve results.
Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
Experience supporting multiple complex projects simultaneously.
Expert level internetworking troubleshooting in a large-scale network environment.
Collaborates with Engineering / Code Developers on complex product and software issues, driving resolution of software defects.
Leading cross-functional teams to resolve major customer issues. Leads team collaboration extending beyond core work group.
Advanced knowledge and experience with the following areas: Cisco Routing &
Switching Platforms, Datacenter Platforms, IP Routing, Internetworking, MPLS, LAN Switching, Multicast
Strong knowledge in software and features, examples include: MPLS (L2/L3 VPN) and MPLS-TE, BGP, ISIS, OSPF, inter-as, BNG, carrier Ethernet, Qos, Ipv6, Vxlan/EVPN and Segment Routing
In-depth knowledge of network management, network availability & capacity planning
Experience with Scripting, Python, and/or Linux is a plus.
Strong technical account management skills. Minimum 5 years of experience in Professional/Consulting Services or high-level support
Ability to Identify and share opportunities, winning use cases, and relevant strategies to our CX teams and Sales teams.
Who You’ll Work With; You will be part of Cisco’s CX Organization. As mentioned above, you will work very closely with Service Delivery Managers, Sales Engineers, Software Validation teams, High Touch Operations Managers and SW Developers & Engineers as well as the Service Delivery Executive (SDE) aligned to this WEB customer engagement. This is a customer facing role in the purist sense, you will establish and maintain close relationships and earn the customer’s trust.
Who You Are; First and foremost you enjoy troubleshooting and solving problems, being out front and leading, as well as collaborating with the Services Delivery Manager, Cisco Architects, Engineering, and the Customer on an on-going basis. You also possess an in-depth knowledge of, Open AI, IOS-XR OS products, Specifically the Spitfire, Catalyst 8000, NCS5500, as well as MSFT SONiC . You also work independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. The business impact of this role is major, it is
key to our customers view of Cisco, maintaining and strengthening our trusted partner status.
Minimum Qualifications:
Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 10-15 years related experience.
Deep knowledge of Data Center infrastructure systems, network environments.
Ability to analyze, consult on large hyperscale networks.
Ability to work independently, as this position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.
Able to isolate and resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction.
Detailed working knowledge on:

Please refer the Job description for details