Resident Liaison Officer

at  Wates

We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Westferry and surrounding areas working on social housing decarbonisation fund (Solar PV, EWI, IWI, Loft Insulation, Ventilation, Heating). You will be delivering support to our residents on our social housing contracts.

KEY ACCOUNTABILITIES WILL INCLUDE:

• Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
• Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
• Ensure a consistent approach to customer care is adopted,
• Manage the Tenant’s Complaints procedures as a point of escalation.
• Maintain and update the on-site Database to reflect on-going works.

Please refer the Job description for details