Resident Manager

at  DM Lyons Consulting

SALARY $65-75K/YEAR

Our client provides best in class integrated, high level, facility maintenance services to the United States and Canada. They have more than 30,000 team members who contribute to the success of their team and their customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, they offer unrivaled client experience and satisfaction.

SKILLS AND EXPERIENCE:

• Financial analysis and project management skills
• Leadership, team building and employee management skills
• Ability to work in multiple sites as a team leader
• Excellent communication skills and high attention to detail
• Effective problem-solving skills
• Strong computer skills (MS Office) - Excel is a must, be able to deal with standardized work charts
• Experience dealing with Unionized staff
• Health and Safety background (holding JHSC meetings, doing WPI etc)
• Manage ISO requirements and Inputting and managing KPIs

• Cultivate a culture that promotes inclusion, innovation, productivity, and collaboration
• Build strong relationships, listen intently, and utilize clear & transparent communication
• Ensure that all service requirements are maintained as per the contract agreement
• Conduct periodic site inspections to ensure quality levels are maintained, documented and communicated to the client contact
• Conduct periodic evening site audits to ensure staffing levels and sign in sheets are accurate and employee uniforms are in good order
• Maintain positive relationships with client by conducting formal contract review meetings on a regular basis
• Ensure invoicing is accurate for additional services
• Ensure all labor costs are accurate and on budget
• Maintain positive relationship with Unions
• Complete all monthly reporting accurately and as per month end deadlines
• Participate in operations management meetings and bring new ideas forward to share best Industry practices
• Review monthly financial reports with Operations Manager and prepare corrective plans for over budget accounts
• Train Administrative Assistant, Supervisors and Quality Control Specialist to ensure employees are working in an efficient and safe manner and ensure all deficiencies and work-related incidents are reported to you in a timely manner