Resident Services Assistant

at  John Lewis Partnership

AT A GLANCE

• This role will be based at our Birmingham Build to Rent site, Landrow Place.
• The salary range for this role is set at £29,500 - £39,200. Expected salary - £29,500 - £30,000.
• The working hours for this role will be 37.5 hours per week, typically 9.30am - 6pm, Monday to Friday. Occasional weekend and evening working may be required.
• This position is a permanent contract.
• Please note, internally this role is known as ‘Resident Services Partner’.

ESSENTIAL SKILLS YOU’LL NEED

• Experience in working in a Residential/Build to Rent/PBSA environment
• Experience of working in a customer facing environment
• Excellent verbal and written communication skills

ABOUT THE ROLE

We have an exciting opportunity for a Resident Services Partner to join our busy Build to Rent team at Landrow Place, Birmingham. Our Resident Services Partners are fundamental in creating an excellent first and lasting impression of our community for all.
You should share our desire to deliver an exceptional experience, assisting all stakeholders that enter the building from contractors to couriers, to residents and their guests. Great delivery is key to our service.
This role is responsible for the management of the customer experience from the first point of enquiry to move out. This will include being the point of contact for all maintenance issues, whether inside or outside of the front door.
This role is also expected to be actively involved in lettings, responding to enquiries and host viewings when necessary.

BENEFITS OF THE PARTNERSHIP AND THE ROLE

• ️ - Full time working holiday entitlement of 22 days holiday, plus public and bank holidays (this is prorated for part time hours)
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  - - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
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• Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

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• You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You’ll also be able to nominate someone you live with to share your discount

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• Simple cycle to work support scheme

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• We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

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• Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/