Resident Services Associate

at  Dandara Living

RESIDENT SERVICES ASSOCIATE – LEODIS SQUARE, DANDARA LIVING

At Dandara Living, we are one of the UK’s leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service.
Dandara Living is looking for a Resident Services Associate to support the Senior Resident Services Associate in the day-to-day operations of our Build to Rent development at Leodis Square in Leeds. Situated in the heart of Leeds’ vibrant South Bank, Leodis Square offers a community-focused living experience, with easy access to the city centre and an array of amenities that make modern living effortless.

• Provide the highest level of customer service to our residents and guests at Leodis Square, representing Dandara Living as one of the first points of contact.
• Assist with Parcelsafe deliveries and collections for our busy residential community.
• Handle resident and guest enquiries, ensuring timely and effective communication.
• Manage bookings for resident amenity spaces, including our communal lounges and event areas.
• Conduct move-in appointments, inventories, and meter readings for new residents.
• Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for.
• Log maintenance issues and coordinate with the team to ensure timely resolutions.
• Issue keys for new move-ins and manage key replacements as needed.
• Keep communal spaces clean, presentable, and inviting for residents and their guests.
• Manage vehicle parking records and address any noise complaints, escalating where necessary.
• Update site-wide communications and the residents’ portal with relevant updates.
• Assist with open days, resident events, and community-building activities.
• Conduct security walks as required to ensure a safe and secure environment.
• Collaborate with the wider team to cover additional shifts when needed.
• Update inventory feedback and ensure any issues are promptly addressed.