Resident Services Manager

at  Sienna Senior Living

We are Sienna Senior Living, a publicly traded company (TSX:SIA), and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.
At Sienna, we empower our 12,000 team members to help residents live the life they desire and deserve. We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.
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WHAT YOU NEED TO KNOW:

• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience
• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check
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WHAT YOU’LL BE DOING

You will be a welcomed member of the retirement team at Waterford Barrie Retirement Residence, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Resident Services Manager, you will be responsible for the oversight of services to provide exemplary customer service for the residents, family and team members. This role will encompass a holistic approach, act as an advocate for residents and liaise between departments to ensure continuity of service. This leadership approach leverages the skills and expertise of all team members to work together to provide shared leadership, problem solving, and resource allocation to support the care and delivery of optimal resident quality of service and care.

We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard, and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal, and professional needs, including:

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth opportunities
• A welcoming culture that values diversity and differing perspectives, experiences, and belief